The end of the year is approaching, which, for many organizations, means that it is time to balance the books. At this time of year, managers find themselves contemplating how their organization has performed. Have the desired targets been reached? To what extent do the procedures for next year need to be fine-tuned? One way to find answers to these questions is to run reports. TOPdesk Consultant, Jolanda Simonis, discusses several things you should keep in mind when creating reports. Read more>>

The Rotterdam-based learning institute, Zadkine, offers a range of vocational training, including IT courses to train students to become application developers, IT managers and online investigators. The institute offers these courses through the School of Excellence, which is intended for students who want to further their education or who choose for a career in the business world. Read more>>

The end of a long and intensive implementation is in sight and the IT manager, service desk staff and TOPdesk consultants are wiping the drops of sweat from their brows. The only thing left to do now is actually begin working with the application. In many cases, this involves callers logging their own calls in the Self Service Desk. Yet the telephone continues to ring and colleagues keep dropping by with requests to fix this and that. This wasn’t part of the original plan! Read more>>

Quickly resetting passwords or answering user questions – it’s these kinds of simple tasks that take up much of a service desk employee’s time. And because it usually takes more time to log these incidents than it does to complete them, such tasks are often not even registered. As understandable as this may be, valuable information is often lost as a result. Read more>>

Every service desk reaches a point where it has to start considering: how do we want our customers to contact us? Should they call us, visit us personally, or contact us through a Self Service Desk? Two experts discuss the increased digital communication and the effect it has on personal interaction: “Now I’m working for a company which is mostly digitized, and it’s really quiet.” Read more>>

Under the guise of enhanced efficiency, more and more IT and facilities departments are working together. Some are even joining forces completely to form one department. That raises the question, who will lead this new department? We discussed the subject with TOPdesk Consultant Renske van der Heide and TOPdesk Account Manager Martin Beijering. Read more>>

Patrick Mackaaij is the team leader of one of our consultancy teams. When visiting clients, he noticed that many of them could get more out their TOPdesk application. Putting the free Mail import module to use is a good example, as it can save you a lot of time. The only investment is one hour of installation time. Read more>>

It was going to be a beautiful and calm day at sea. The crew had worked hard all day and the ship’s hold was filled to the brim with fresh fish. The captain was satisfied with the routine and efficiency with which his men had worked. He was just going to haul the dragnet one last time before heading home. But then suddenly the sky became overcast. Read more>>

The HauptServiceCenter, a division of McDonald’s Germany, is located in Munich. From there, a team of approximately forty employees maintains the IT infrastructure of the fast food giant, which, at the time of publication, encompasses 1,346 restaurants nationwide. The IT Service & Support department has been using TOPdesk since April 2008. Raik Müller, IT Manager, is enthusiastic about the application. Read more>>

As a sensible facilities manager, you want to keep your property in a good state of repair. That requires some careful planning and decision-making: just how often should your buildings be inspected for structural abnormalities? How often should the interior and exterior be painted? TOPdesk will help you find answers to these questions. Read more>>