Read about ITIL and the learning organization in an ITSMF publication

Two of TOPdesk’s consultants, Sander Jerphanion and Ivo Kristelijn, have jointly authored an article entitled ‘Applying the five disciplines of the learning organization to ITIL.’
9 February 2009 - Two of TOPdesk’s consultants, Sander Jerphanion and Ivo Kristelijn, have jointly authored an article entitled ‘Applying the five disciplines of the learning organization to ITIL,’ which appears in the book IT Service Management Global Best Practices, Volume 1. The article illustrates how the concept of the learning organization can shed light on real-life applications of abstract theories such as ITIL. Click here to download it