Societies, regulatory bodies, associations and legal help desks combine the interests of members and gather expert knowledge. A service desk therefore functions as a portal where clients and members can reach you. The registration of members, contracts, questions, problems and knowledge is of great importance to ensure optimal operation of the service you provide.
Guarantee the quality of your service
Wouldn’t it be great if your members could resolve their own queries? TOPdesk’s online Knowledge base brings this ideal world a little closer. You can easily publish your knowledge and offer solutions to recurring problems in the Knowledge base. The knowledge within your organization is preserved and is always available to your end users, guaranteeing the quality of your services. If your customers cannot resolve the problem themselves, there is still the option to log a call online with your service desk.
Streamline the processing of questions
When a member or a customer logs a query or complaint by telephone or by using the web-based service desk of your call centre, you wish to know whom you are dealing with. TOPdesk software enables you to access all data in an instant; not only address data, but also maintenance contracts and the history of the relevant customer appear on your screen. This makes the processing of calls both fast and meticulous.
Customer service software supporting your service provision
The quality of your service provision should not be dependent on one talented employee. Sharing knowledge is thus important and can be supported by collecting solutions for frequent problems and creating an extensive Knowledge base. This will uphold the quality of your call centre or help desk.
Contracts and subscriptions
Clear agreements with your customers regarding the level of your services help you to communicate the level of expectations. The service catalogue records all the products and services that your service desk offers. Your customers will then always know what to expect from you.