TOPdesk Basis
To begin working with a new application, some basic knowledge is required. TOPdesk offers the following courses to help you get the most out of the various applications.
Result
You can work with the basic functionalities of the various TOPdesk versions on a daily basis. You understand the basic structure of TOPdesk (Web interface) and can create selections and overviews. You can log incidents, process them and gain insight into current incidents. You can register new employees and configuration items and know how to indicate the mutual links.
Work methods
During the training 'learning by doing' remains a central theme. The instructor describes the functionalities of TOPdesk step by step. After each step the participants work with a case in TOPdesk. At the end of the training day, every participant receives a certificate.
TOPdesk IS, ES or lite
Who is it for?
These courses are intended for new users (operators) of TOPdesk lite or Professional with a basic practical knowledge of help desk work methods.
Topics
- Opening, creating, editing, saving, deleting and archiving cards
- Navigating through cards and various other search functionalities
- Using overviews and selections
- User settings (changing the password and design and layout)
- Registering, escalating, assigning, planning, resolving and closing incidents
- Linking configuration items and files to incidents
- Resolving incidents using Standard solutions and the Knowledge base
- Managing current incidents in the Monitoring system
- Structure of Configuration management (CMDB)
- Registering and linking hardware and software
- Managing changes eg. relocations
- Making inventories of systems with TOPsis
Web interface IS, ES or lite
Who is it for?
These courses are intended for new users (operators) of the Web interface for TOPdesk lite or Professional who already have a basic practical knowledge of help desk activities.
Topics
- Opening, creating, editing, saving, deleting and archiving cards
- Navigation, shortcuts and further search options
- Using overviews and selections
- Adjusting User settings
- Registering, escalating, assigning, planning, resolving and closing incidents
- Linking configuration items and files to incidents
- Resolving incidents using Standard solutions and the Knowledge base
- Managing current incidents in the Monitoring system
- Structure of Configuration management (CMDB)
- Registering and linking hardware and software
- Managing changes eg. relocations
TOPdesk Enterprise
Who is it for?
This course is intended for new users (operators) of TOPdesk Enterprise with a basic knowledge of help desk activities.
Topics
- Opening, creating, editing, saving, deleting and archiving cards
- Navigating through cards and various other search functionalities
- Using overviews and selections
- User settings (changing the password and design and layout)
- Registering, escalating, assigning, planning, resolving and closing incidents
- Linking configuration items and files to incidents
- Resolving incidents using Standard solutions and the Knowledge base
- Managing current incidents in the Monitoring system
- Structure of Configuration management (CMDB)
- Registering and linking hardware and software
- Managing changes eg. relocations
- Making inventories of systems with TOPsis
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