Implementation

Over the last fifteen years, our TOPdesk consultants have carried out more than 3000 implementations of TOPdesk. Based on this experience, we can help you implement TOPdesk in your organisation in a very short period of time.

TOPdesk will be integrated with your IT infrastructure
TOPdesk will be attuned to your specific needs and desires
Your employees will be trained to become TOPdesk specialists

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Would you like to know more about what a TOPdesk implementation could mean for your organisation? Then don’t hesitate to contact us.

Ultimately, the complexity of your organisation and your specific needs determine how long the implementation route will be. For some organisations TOPdesk can be adjusted directly to the existing work methods, while for others the implementation of TOPdesk is only a small part of an extensive professionalisation route. Find out more about the many different situations to which TOPdesk can be applied:

Integrate TOPdesk within your existing IT infrastructure

Do you already use an application to register data regarding staff, objects and calls? Then you won’t need to re-enter the existing data. We will help you import all relevant data into one main TOPdesk database. Depending on your specific wishes, our consultants will integrate our software with your existing IT infrastructure or help you to set up an entirely new structure.

Design TOPdesk to suit your requirements

Having implemented TOPdesk over 3000 times we know that every service desk requires a different approach. In order for our software to support your work methods our consultants will tailor TOPdesk to your requirements. We also offer you the possibility of bespoke work, if desired.

TOPdesk Bespoke work

Would you like to make use of one of the products in our bespoke product range? Here are a few examples:

We can create reports tailored to your specific requirements
We can build extra software plug-ins
The look and feel of the TOPdesk Web interface can be adjusted to your corporate identity

TOPdesk Import

Perhaps you would like to see what we offer in the area of Import? Here are a couple of examples:

Import data from various systems such as MS Excel, MS Acces, SQL or Oracle
You can link TOPdesk to other systems such as staff databases, Active Directory, inventory tools and System management applications such as LANDesk

We will train your employees to become TOPdesk specialists

Our software is very intuitive. However, some knowledge is vital for your users to get the most out of TOPdesk. Our consultants provide training, courses and work instructions to help your employees become TOPdesk specialists. This training can take place within your organisation during a TOPdesk implementation.