Survey module

Using the Survey module you can collect information from your colleagues. You can quickly create surveys on for example the services within your organisation. This way you are always up-to-date on the state of affairs within your department or organisation. The Survey module is an integrated audit option that also allows you to easily gather feedback from your clients.

Gathering information

Using the Survey module you can for example attach a standard form when closing an incident. This form contains questions on the services rendered. This way you can systematically conduct surveys of customer satisfaction, randomly survey your customers or evaluate a single project.

Customers or end users will then receive an email which includes a link to that particular survey. Clicking on the link will automatically open the survey, which can be filled in. The results of this survey are saved in a central location in TOPdesk, so these data can later be used for making reports.

Advantages

Questions used earlier can be reused in new surveys;
Overviews of all surveys and questions;
100% web-based;
Notification via an (automatically generated) email to the user;
Overviews of results.

Improve your services

The Survey module is a powerful tool for gathering feedback on the services you provide. It enables you to better gear your services to the wishes of end users.

Overviews and reports

TOPdesk managers have access to an overview of all surveys, questions and results. Questions used earlier can be reused in new surveys. Total overviews provide insight into the various surveys and the number of emails sent to the users per survey. Via reports you gain a clear view of the results of the conducted surveys.