Are you looking to further professionalise your service desk? TOPdesk Professional offers complete support for the service desk of medium-sized to large organisations.

A glance at the possibilities:

  • Handle calls quickly and accurately
  • Concise registration of your company assets
  • Record knowledge in the Knowledge base
  • Gain insight into your organisation using extensive reports
  • Seamless integration, due to modular structure
  • More advanced implementation of ITIL processes

Handle calls quickly and accurately

Clients wish to be assisted quickly and expertly. Using TOPdesk Professional, the duration of calls can be significantly reduced, guaranteeing the quality of your service desk.

  • Incidents can be handled in no time, as all the required data are ready at hand.
  • Incidents that cannot be immediately resolved can be directed to an expert at the click of a button.
  • Use the Standard solutions or the Knowledge base to help you resolve incidents.
  • Register a structural change directly from an incident using the Problem management and Change management modules.

Concise registration of your company assets

The processing of incidents runs more smoothly when your company assets are mapped. TOPdesk Professional enables you to carry out an automatic inventory of your hardware and software at any time; you will always have an up to date overview of your assets. Thanks to insight into the number and length of your hardware and software licenses for example, you will be able to examine the current workflow more closely.

 


Record knowledge in the Knowledge base

When you have resolved a problem, you wish to be able to share the knowledge you have acquired with your colleagues. This is possible with the Knowledge base. This knowledge will be readily available when registering new incidents. 


Calls can be processed even more efficiently when your clients can log their own calls. Calls can be moved from waiting list to Web interface because:

 

  • your clients have direct access to TOPdesk from every PC;
  • your clients can look for a solution to their problem with the Knowledge base online;
  • you can create news items and keep your clients updated on the latest;
  • it’s easy to click through internet pages, Word documents and other programmes;
  • your clients work in a recognisable environment, as the Web interface can be entirely adjusted to your own corporate identity.

Gain insight into your organisation using extensive reports

Everything you register in TOPdesk is only useful when the collected data can be displayed in a convenient way. TOPdesk Professional enables you to easily generate comprehensible reports. All processes can be extensively recorded and analysed.

Seamless integration with your current environment

An additional module exists for every ITIL or support process. This means that all your work activities can be attuned to suit your wishes. You only need to purchase what you require. Read here about the various TOPdesk (ITIL) modules.

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