Modules

TOPdesk Professional is built up out of modules. Incident management and Configuration management are both included in the basic application. You can then purchase those additional modules that you intend to use. All modules are developed based on ITIL.

Incident management

The aim of Incident management is to register, plan and monitor incoming problems of users and assign these to an operator. TOPdesk uses the ITIL method to do this.

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Configuration management

An organisation consists of countless computers, software and other objects. Using Configuration management you can register and manage these objects and ensure that the database is kept up to date.

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Problem management

Do many incidents concerning the same subject arrive at your service desk at certain times? A structural problem is most likely the cause of this. Using the Problem management module you can easily determine the cause of recurring incidents.

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Change management

Changes in the infrastructure of an organisation occur frequently. Change management is geared towards keeping both routine and non-routine changes of business processes under control.

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Service Level Agreements

Service Level Agreements are agreements that you make with your clients regarding the service level offered. SLAs enable you to clarify the services you provide for both your service organisation and your users.

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Self Service Desk

Reduce the pressure on your help desk with the Self Service Desk module. The ability of users to register their own incidents and keep track of them will save the help desk both time and effort.

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Event management

The ability to exchange information between your service desk employees and with users is of great importance for the service you provide. Using the Event management module you can steer your service in the right direction and manage the exchange of information.

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Project management

Keep projects in your organisation under control with the optional Project management module for TOPdesk Professional. Projects can be divided up into phases and activities to be carried out.

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Branch management

Does your organisation consists of multiple branches? Using the Branch management module you can set up TOPdesk for all branches and locations of your organisation.

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Operations management

In every organisation certain tasks need to be carried out over and over again. Operations management enables you to map all the periodic tasks that need to be completed within the organisation.

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Reservations and Lease management

The Reservations and Lease management module allows you to gain insight into the availability, planning, expenses, agreements and responsibility of assets to be leased.

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Stock and Order management

Every organisation that keeps track of stock wishes to do so using a structured system. Alongside maintaining a good overview of the stock and orders, it is also important to see who orders what and where the ordered items should be directed to.

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Survey module

The Survey module enables you to easily gather information from your colleagues regarding the service provided. From simple questions to extensive surveys, information and knowledge within your organisation regarding day to day activities can be collected and analysed.

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