TOPdesk on Tour

Programme

10.00 - Meet and Greet
10.30 - Official welcome with Leontine Dekker, TOPdesk UK Manager
10.35 - Opening presentation with Wolter Smit, TOPdesk CEO
11.15 - Break
11.30 - First Presentation: No more watching from the sidelines
12.10 - Break
12.20 - Second Presentation: Collaboration in one tool
13.00 - Lunch
14.00 - Tour or Breakout sessions
15.00 - Break
15.30 - Tour or Breakout sessions
16.30 - Conclusion & Drinks

Highlights

10.35 - 11.15 Opening

TOPdesk CEO, Wolter Smit, will open with a presentation on TOPdesk's vision on collaboration. Our entire organization is aware that collaboration is key to a successful organization. It is this vision that we uphold during our implementations, but also when developing our software - we have the new and improved Change management module to prove it. This revolutionary module has vastly improved the support of numerous company-wide projects. You will be given a preview of the new version of TOPdesk, 4.3, which mainly focuses on Change management.

11.30 - 12.10 No more watching from the sidelines

Clients who are kept waiting for answers, a production process that is at a standstill, and customers who can no longer use online banking...Does your service organization tend to watch from the sidelines? Or can you help to prevent these types of situations?

Over the past few years, organizations have developed and have upped their game in customer-oriented thinking. They are more focussed on tailoring their services towards the needs of the business, also known as Business-IT alignment, using tools, processes, SLAs and customer satisfaction surveys. This can lead to employees becoming fixated on the rules and procedures, without thinking about the underlying principle of their work.

Departments often tend to watch from the sidelines and thus fail to contribute directly to the company's results. This presentation will offer you guidelines on how to bridge this gap, enabling you to support and contribute directly to company goals. 

12.20 - 13.00 Collaboration in one tool

Collaboration between various service departments is becoming increasingly important; however, the success of this collaboration is strongly dependent on the utilization process. TOPdesk is a powerful tool which, when used correctly, is perfect for streamlining activities, providing transparency in the organization and informing the right people at the right time. In short, it is instrumental in improving the collaboration between support departments and leading to improved customer satisfaction.

During this presentation, we will briefly discuss the advantages of collaboration between departments, after which we will elaborate further using customer references. 

14.00 or 15.30 Breakout sessions

Join our TOPdesk specialists as they investigate your questions, discuss your aims and show you how to make simple and pragmatic improvements to your TOPdesk.

14.00 or 15.30 Tour of Arsenal stadium

Have you always wanted to take a look behind the scenes at the Arsenal stadium? A tour guide will show you the ins and outs and take you to areas usually not open to the public. Furthermore, it is the perfect opportunity for you to meet with other members of the TOPdesk team.

16.30 Conclusion and Drinks

After a busy day absorbing information and networking, you will be able to relax and chat with industry specialists over drinks.

Registration

Please visit the registration page to reserve your spot for this exciting event, which is free for TOPdesk customers.

Contact

If you would like more information on TOPdesk on Tour, please contact Conor Hamilton on +44 207 803 4200 / info@topdesk.co.uk.