Partners

Operator Groep Delft (OGD) provides IT services. From branches in Delft, Amsterdam, Utrecht and Eindhoven, around 400 employees work towards providing services in the areas of help desk, management, programming, IT projects and training.

Pangea Systems, leading LANDesk partner, delivers technical experience and commercial understanding in the areas of integrated desktop and server management solutions. Pangea Systems assists in the automation of time-consuming IT processes, thus reducing costs and increasing efficiency. Pangea Systems is TOPdesk's partner in the United Kingdom with regard to the LANDesk Management Suite.

AXLE-IT is a service organisation, geared towards system management solutions and migration projects. A pragmatic approach and flexibility in the support of its clients is a central theme. A link with TOPdesk is available. AXLE-IT is TOPdesk's partner in the Netherlands, with regard to the LANDesk Management Suite.

Mavim develops software to make work processes both straight-forward and manageable. This software enables policies to become embed in procedures and agreements. Who does what when, in which way and how is made visible.

LearningGuide and TOPdesk Professional provide end users with relevant information directly at the workstation, regarding, amongst other things, frequently used applications, so that approximately 70% of all questions can be addressed before they reach the help desk.

Matrix 42

Matrix 42's core competence is integrated IT management, that is the very broad range of products and services for automation, monitoring and therefore ultimately the cost containment of your IT-supported processes. IT management is ideally similar to a matrix: all of the modules guarantee the highest possible degree of functionality only when fully integrated with one another or in other words, when a complete horizontal, vertical and diagonal network exists.

DCON

DCON Software & Service AG has been providing individually designed consulting, development and implementation services for large enterprises since 1994. Based on experience in infrastructure management and application management, DCON enables IT units to optimise processes, reduce costs and increase user satisfaction.

LIFT Software is a PSA system for the provision of business services. LIFT integrates and optimises the primary processes for its clients. The link of CRM, HRM, the projects administration, registration of working hours and invoicing make internal organisation of our clients efficient, manageable and competent.

Cad & Company

As a leading consultancy company and certified implementation partner for Autodesk, FileNet and Microsoft, CAD & Company offers integrated design and data management solutions for technical organisations in the areas of architecture and engineering.

BHVB is the specialist in Service Management issues. Since 1998 BHVB have helped large and small organisations to gain a grip on the quality and cost of their ICT services. The unique, ITIL-based, ISM® framework offers organisations an entire integration between the process description, the help desk application and the organisation description. Using ISM® organisations can easily reach conclusive and lasting results.

Frontline is the Netherland's largest producer of Computer Telephone Intergration equipment, including voice response systems, call centres and CTI servers. Frontline Systems provide bespoke work and standard products and integrate workflow and web applications. The range of products all offer a good return on investment. In addition to a seamless growth within the own range of products Frontline also collaborates with other prominent companies, to offer products such as a CTI link with TOPdesk.

PC-WARE Information Technologies BV is an independent, internationally- oriented software specialist, which provides advice and support for clients regarding the management of license contracts, user rights and related services. PC-WARE forms a part of the PC-WARE Group in Germany and is represented in 12 countries with more than 700 employees. PC-WARE has built up a client following in both the profit and non-profit sector and has been answerable for software management since software markets first came about.

Mirror42 delivers software applications to CIOs and IT executives which enable them to define, measure and improve KPIs of the IT organization. Headquartered in Amsterdam, the Netherlands, the company serves over 50 customers in 15 countries and has been selected as one of the top 50 most promising technology companies in the Benelux by the Benelux Venture Forum. Mirror42 also operates KPI Library, an online free community focused on KPI definitions that is growing by over 1.000 new members each week.

For more information, please visit: mirror42.com