An employee has cut himself on a machine, a fork lift truck has toppled over or a visitor is feeling unwell from eating the soup in the canteen. These types of calls may not sound familiar to the average TOPdesk user; however, for the employees of the Health, Safety and Environment department at Océ Technologies, such incidents recur daily. Read more>>

In a previous edition of TOPdesk magazine, we discussed the ‘New World of Work’, which focussed on working independently of time and place. In this article, Bob Smits, Business Consultant at Imtech, discusses several recent IT developments within the New World of Work. Read more>>

TOPdesk’s range of software products is easy to integrate, and we are continually forming new and resourceful links between our software and other tools on the market. In the previous edition of TOPdesk Magazine, we discussed a number of these integration possibilities in TOPdesk Plus Part 1. In this edition, we will continue this discussion, and examine the link between TOPdesk and Integrated Service Management, the Performance Monitor and the SAP Solution Manager. Read more>>

Since the release of TOPdesk 4.2, a 64-bit version has been made available. That sounds interesting enough, but there appear to be a few questions on the subject. How does it differ from the 32-bit version? Is it faster? Is it worth switching over? Do you have to comply with certain conditions? This article will address a number of these questions. Read more>>

Maybe you had to organize everything yourself on your first day of work, or were asked to perform a last-minute installation on a laptop that had to be taken to a meeting that very afternoon? Organizing all the necessities for a new employee is a challenging task. Read more>>

Violence and threats against lone workers, such as nurses, physiotherapists and paramedics have increased dramatically across Europe over the past few years. In the United Kingdom, Reliance High-Tech has developed an award-winning system, using technical innovation and TOPdesk, which contributes to reducing the number of such incidents. Read more>>

Over the past year, the HR team at FloraHolland has experienced a lot of change. Following a company-wide reshuffling, the organization’s HR Service Centre has been a reality since November 2009, and the team now supports all 4400 employees across the six branches in the Netherlands, from the Head Office in Aalsmeer. Read more>>

Organizations that work with multiple departments in one TOPdesk database tend to have specific wishes. As consultants, we often hear that clients wish to be able to make a call (or incident) for a specific operator group in the Self Service Desk. Callers are then able to create a call directly for the IT or Facilities department. In this article, you will find out all about how easy this is to set up. Read more>>

“I’ve bought a new car!” he announced with pride. “Oh, great! What kind then?” was of course my first response. “I don’t know. One with four wheels that’ll help me get to work and back, and to the supermarket.” Read more>>

On a daily basis, the TOPdesk consultants encounter organizations that have trouble successfully implementing their processes seamlessly. It is up to the consultant to get this right for the client. TOPdesk has built up years of experience dealing with this. This article provides practical tips to help you ensure that your implementation process flows effortlessly. Read more>>