Research from PricewaterhouseCoopers shows that 75% of all IT projects in the UK fail. The main reason for this appears not so much to be a failure of the technology or the inefficiency of work processes, but because of insufficient attention for the people within an organization.

Getting acquainted with a new service desk

A new service desk can be a source of stress for both the service desk employees and their other colleagues. more..
Mar 2008 /

Looking back on an exciting project

In April 2007, TOPdesk Magazine reported on the ambitious plan to restructure the IT department of the Academic Hospital in Maastricht, the Netherlands more..
Mar 2008 /

Client in focus: Marlieke van Puffelen, SQL Integrator

Based in Curaçao, with branches in the Netherlands, Brazil and the U.S., SQL Integrator is an international company that provides IT solutions and services. more..
Oct 2007 /

User days in the Caribbean

TOPdesk user days on Curaçao. It may sound like an excuse to go and drink cocktails on exotic beaches, but this wasn’t the case. more..
Oct 2007 /

Module in focus: Reservations management

Consider the following scenarios - you may have experienced something similar at some point. more..
Oct 2007 /

Summer Internship

Our TOPdesk office in Delft was bursting this summer as around 50 students from the Delft University of Technology used their holidays for a four-week internship at TOPdesk. more..
Oct 2007 /

Trend: Software as a Service

The SaaS model is gaining popularity at both the consumer and business level. more..
Oct 2007 /

Mobile project registration via the web

InfoGroen has been active in the green sector in the Netherlands for almost 20 years. Gardeners and horticulturists receive support for their administrative business processes through software, hardware and courses. more..
Oct 2007 /

Customer seminar days in the UK

TOPdesk’s client base continues to grow, both in numbers and geographically. TOPdesk UK aims to not only have more frequent and closer contact with customers, but also bring customers from different organizations together to share knowledge and exchange ideas on the use of TOPdesk.

more..
Mar 2008 /