TOPdesk on the Go: PDA Module and Barcode Scanner
The days of being tied to your office so that you can access software on your computer are over. The new generation of software is providing us with increasingly more ways to mobilize ourselves. These days, you can access most software from just about anywhere in the world via your laptop, PDA or mobile phone. TOPdesk is certainly no exception.
Text: Carrie Brandt
Despite their job title, many service desk employees do not necessarily sit behind a desk all day. Their work often requires them to visit clients on location. And this is certainly the case for field technicians. Without mobile access to their service desk applications, employees have to do double the work: they first need to manually record all necessary information while on location, and then again in the actual application once they have returned to their computers. Providing employees ‘on the go’ with mobile software will save them time and enable them to focus on other tasks. This will increase the efficiency of your service desk. Mobile software is also the ideal solution for managers who travel frequently, but still want to monitor the activities of their employees.
The TOPdesk PDA module enables your employees to register calls wirelessly while on location. The incident is entered immediately into the TOPdesk database, thereby keeping the database completely up to date for all service desk employees. You can also use the PDA module to view configuration items.
And to make it easier for your field technicians to quickly scan configuration data on location, TOPdesk’s barcode scanner solution is very handy. The barcode solution allows employees to scan various objects, locations and assets in your organization using barcode scanners. The data can then be entered into TOPdesk and analyzed further in the form of reports. You can also create and print barcode labels with TOPdesk. Like the PDA module, the barcode solution is an ideal way to increase the efficiency of your department, thereby saving your organization valuable time and money.
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