Case studies

Text: Niek Steenhuis

Joop Bindels, 09-02-2010

The Rotterdam-based learning institute, Zadkine, offers a range of vocational training, including IT courses to train students to become application developers, IT managers and online investigators. The institute offers these courses through the School of Excellence, which is intended for students who want to further their education or who choose for a career in the business world.

Nienke de Wilde, 27-10-2009

Last summer saw the completion of a very special implementation: the Viafrica Foundation began using TOPdesk in Kenya and Tanzania. This article includes all the details about this unique implementation.

Henrieke Korten, 12-02-2009

Meander Medisch Centrum, a hospital with four different sites across the Netherlands, employs 1000 nursing staff, 200 medical specialists and 2000 other employees.

Henrieke Korten, 19-05-2008

A new service desk can be a source of stress for both the service desk employees and their other colleagues.

Niek Steenhuis, 13-03-2008

In April 2007, TOPdesk Magazine reported on the ambitious plan to restructure the IT department of the Academic Hospital in Maastricht, the Netherlands

Niek Steenhuis, 13-03-2008

Is your organisation facing a large change in the near future? In this article you can read about the course the Academic Hospital Maastricht (azM) has taken. Ninety of its employees are going to try something completely different.

Niek Steenhuis, 13-03-2008

2006 marks the 75th anniversary of the first guide dogs to be trained on the streets of the United Kingdom.

Niek Steenhuis, 12-03-2008

Based in Curaçao, with branches in the Netherlands, Brazil and the U.S., SQL Integrator is an international company that provides IT solutions and services.

Niek Steenhuis, 12-03-2008

NOC*NSF supports athletes with TOPdesk

Niek Steenhuis, 12-03-2008

The municipality of Breda is currently working on a large-scale reorganisation.

Niek Steenhuis, 12-03-2008

Neil Roberts is Information Systems Manager at Ultra Electronics Datel, located in Preston, in the United Kingdom.

Niek Steenhuis, 12-03-2008

From a car manufacturer such as BMW, quality and service of a high level go without saying.

Niek Steenhuis, 12-03-2008

After two years of preparation and one weekend of testing, the new timekeeping system for ice skating events in Netherlands was officially used for the first time on Friday 3rd March.

Niek Steenhuis, 11-03-2008

In the endless forest that is service management, you can get lost in no time. The forest seems to grow continuously. There is a new procedure or guideline lurking behind every tree.

Niek Steenhuis, 11-03-2008

German company arvato mobile (sic.), part of Bertelsmann AG, offers digital entertainment contents to customers around the world, together with innovative concepts and interactive applications.

Niek Steenhuis, 11-03-2008

On the banks of the Schelde and under the smoke of the industrial Antwerp harbour lies the council Kruibeke.

Niek Steenhuis, 11-03-2008

Isis Telecom, based in London, advises companies on choosing the best telecom solution to suit their needs. Vicky Piper has been working at Isis Telecom for six years.

Gerben Bloemendal, 11-03-2008

IT management is more than simply repairing malfunctions.