Case studies
Violence and threats against lone workers, such as nurses, physiotherapists and paramedics have increased dramatically across Europe over the past few years. In the United Kingdom, Reliance High-Tech has developed an award-winning system, using technical innovation and TOPdesk, which contributes to reducing the number of such incidents.
Over the past year, the HR team at FloraHolland has experienced a lot of change. Following a company-wide reshuffling, the organization’s HR Service Centre has been a reality since November 2009, and the team now supports all 4400 employees across the six branches in the Netherlands, from the Head Office in Aalsmeer.
The Rotterdam-based learning institute, Zadkine, offers a range of vocational training, including IT courses to train students to become application developers, IT managers and online investigators. The institute offers these courses through the School of Excellence, which is intended for students who want to further their education or who choose for a career in the business world.
Last summer saw the completion of a very special implementation: the Viafrica Foundation began using TOPdesk in Kenya and Tanzania. This article includes all the details about this unique implementation.
Meander Medisch Centrum, a hospital with four different sites across the Netherlands, employs 1000 nursing staff, 200 medical specialists and 2000 other employees.
A new service desk can be a source of stress for both the service desk employees and their other colleagues.
In April 2007, TOPdesk Magazine reported on the ambitious plan to restructure the IT department of the Academic Hospital in Maastricht, the Netherlands
Is your organisation facing a large change in the near future? In this article you can read about the course the Academic Hospital Maastricht (azM) has taken. Ninety of its employees are going to try something completely different.
2006 marks the 75th anniversary of the first guide dogs to be trained on the streets of the United Kingdom.
Based in Curaçao, with branches in the Netherlands, Brazil and the U.S., SQL Integrator is an international company that provides IT solutions and services.
NOC*NSF supports athletes with TOPdesk
The municipality of Breda is currently working on a large-scale reorganisation.
Neil Roberts is Information Systems Manager at Ultra Electronics Datel, located in Preston, in the United Kingdom.
From a car manufacturer such as BMW, quality and service of a high level go without saying.
After two years of preparation and one weekend of testing, the new timekeeping system for ice skating events in Netherlands was officially used for the first time on Friday 3rd March.
In the endless forest that is service management, you can get lost in no time. The forest seems to grow continuously. There is a new procedure or guideline lurking behind every tree.
German company arvato mobile (sic.), part of Bertelsmann AG, offers digital entertainment contents to customers around the world, together with innovative concepts and interactive applications.
On the banks of the Schelde and under the smoke of the industrial Antwerp harbour lies the council Kruibeke.
Isis Telecom, based in London, advises companies on choosing the best telecom solution to suit their needs. Vicky Piper has been working at Isis Telecom for six years.
IT management is more than simply repairing malfunctions.