Process management

Research from PricewaterhouseCoopers shows that 75% of all IT projects in the UK fail. The main reason for this appears not so much to be a failure of the technology or the inefficiency of work processes, but because of insufficient attention for the people within an organization. more..

TOPdesk user days on Curaçao. It may sound like an excuse to go and drink cocktails on exotic beaches, but this wasn’t the case. more..

Wolter Smit, one of TOPdesk’s two directors, on a daily basis comes in contact with organisations that outsource IT services. more..

In October 2006, the Dutch Nyenrode Business University established a chair in Outsourcing. more..

Outsourcing – contracting of work with the intention of increasing the efficiency of an organisation or reducing costs – has been around for quite some time now. more..

In the endless forest that is service management, you can get lost in no time. The forest seems to grow continuously. There is a new procedure or guideline lurking behind every tree. more..

NOC*NSF supports athletes with TOPdesk more..

TOPdesk clients illustrate the growing need for an application to support their facilities processes more..

From a car manufacturer such as BMW, quality and service of a high level go without saying. more..

“What should I do with frequently occurring activities in my organisation? Where do I register recurring management tasks? more..