Case studies

Getting acquainted with a new service desk

A new service desk can be a source of stress for both the service desk employees and their other colleagues. more..
Mar 2008 /

Mobile project registration via the web

InfoGroen has been active in the green sector in the Netherlands for almost 20 years. Gardeners and horticulturists receive support for their administrative business processes through software, hardware and courses. more..
Oct 2007 /

Client in focus: Marlieke van Puffelen, SQL Integrator

Based in Curaçao, with branches in the Netherlands, Brazil and the U.S., SQL Integrator is an international company that provides IT solutions and services. more..
Oct 2007 /

Client in focus: Breda council

The municipality of Breda is currently working on a large-scale reorganisation. more..
Jul 2007 /

SBS Broadcasting looking for more insight

IT management is more than simply repairing malfunctions. more..
Jul 2007 /

Client in focus: Vicky Piper, Isis Telecom

Isis Telecom, based in London, advises companies on choosing the best telecom solution to suit their needs. Vicky Piper has been working at Isis Telecom for six years. more..
Apr 2007 /

From paper to proactive registration

On the banks of the Schelde and under the smoke of the industrial Antwerp harbour lies the council Kruibeke. more..
Apr 2007 /

azM goes under the knife

Is your organisation facing a large change in the near future? In this article you can read about the course the Academic Hospital Maastricht (azM) has taken. Ninety of its employees are going to try something completely different. more..
Apr 2007 /

Client in focus: Thorsten Lüdtke, arvato mobile

German company arvato mobile (sic.), part of Bertelsmann AG, offers digital entertainment contents to customers around the world, together with innovative concepts and interactive applications. more..
Jan 2007 /

Facilitating top athletes

NOC*NSF supports athletes with TOPdesk more..
Jul 2006 /