Measuring & Reports

Can’t see the wood for the trees?

In the endless forest that is service management, you can get lost in no time. The forest seems to grow continuously. There is a new procedure or guideline lurking behind every tree. more..

Oct 2006 /

Measuring customer satisfaction

Customer satisfaction is a concept which is met with approval on all sides. Yet at the same time it is as subjective as it is freely interpretable. Because what is customer satisfaction? more..

Oct 2006 /

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Quote

"In optimal service delivery, not only is the customer satisfied, but also the service desk employee."

Niek Steenhuis in It takes more than software to set up a service desk.

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TOPdesk Magazine is a platform for service management, discussing subjects that are topical in the world of professional service desks.

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