Laws & Standards

On June 14th, ITIL version 3 was officially introduced in the Netherlands at the ITSMF Academy, the annual conference of ITSMF Netherlands. more..

In the endless forest that is service management, you can get lost in no time. The forest seems to grow continuously. There is a new procedure or guideline lurking behind every tree. more..

Standards have been established for nearly everything that we do and use on a daily basis. Use of materials must be safe and should not be damaging to your health or the environment. more..

Despite its existence since the late 1980s, the Information Technology Infrastructure Library (ITIL) only began gaining recognition in Australia in 2001. more..

Information regarding your organisation runs, more or less, a safety risk. Certainly you wish to limit that risk as much as possible. more..

IT managers are constantly under pressure to work cheaply and more effectively. In many cases ITIL is commissioned for the desired improvements, but not infrequently without results. more..