Trends & Techology
Every service desk reaches a point where it has to start considering: how do we want our customers to contact us? Should they call us, visit us personally, or contact us through a Self Service Desk? Two experts discuss the increased digital communication and the effect it has on personal interaction: “Now I’m working for a company which is mostly digitized, and it’s really quiet.”
Under the guise of enhanced efficiency, more and more IT and facilities departments are working together. Some are even joining forces completely to form one department. That raises the question, who will lead this new department? We discussed the subject with TOPdesk Consultant Renske van der Heide and TOPdesk Account Manager Martin Beijering.
Working with predefined process flows is not a common practice for Facility Management. While ITIL process models seem to dominate the IT world, Facility Management does not seem to have its own process model. That gap is now closing, as Facility Management is working with ITIL more frequently. Facility and ITIL: can and do they match?
We hear it often enough: the climate is changing and we need to do something about it.
Needless to say, innovation in software has fuelled profound changes in the way we live our lives and go about conducting business.
Following the issuing of a plethora of regulations, the Dutch IT sector has been forced to face up to its environmental responsibilities.
Maintaining a strong base of satisfied customers is an important objective for any business operation. This is especially true for service management organizations; in fact keeping customers satisfied is often their primary objective. Each organization has its own methods, but learning to capitalize on new trends in customer satisfaction will keep your organization ahead of the game.
SaaS – Software as a Service – sees us at the forefront of radical changes in the area of commericial software. SaaS is software offered as an online service, as opposed to locally installed software. It is no longer necessary to purchase, install, maintain and update software. SaaS offers flexibility for a fixed rate per month.
Outsourcing – contracting of work with the intention of increasing the efficiency of an organisation or reducing costs – has been around for quite some time now.
The SaaS model is gaining popularity at both the consumer and business level.
InfoGroen has been active in the green sector in the Netherlands for almost 20 years. Gardeners and horticulturists receive support for their administrative business processes through software, hardware and courses.
Every programmer’s dream is to deliver errorless code. Developers at TOPdesk longed for an application which was able to examine produced code.
ASP, exactly what is that? ASP stands for Application Service Provider. This concerns organisations that offer applications for companies via an Internet connection.
The modern system manager and service desk employee can’t live without such gadgets as the Blackberry, PrintBrush and Plastic Logic’s flexible screen.
Remember the good old days?
Standards have been established for nearly everything that we do and use on a daily basis. Use of materials must be safe and should not be damaging to your health or the environment.
In October 2006, the Dutch Nyenrode Business University established a chair in Outsourcing.
In the world of IT, developments in technology appear as quickly as they disappear. Some developments are revolutionary, while others are simply hype.
The freedom to decide where and when to work and finding a better balance between work and free time; in the UK teleworking is taken advantage of by around 7.4% of the workforce.