ASL & BiSL and TOPdesk

London, 25 February 2008 – Just as ITIL, ASL and BiSL are process-based working methods that gain increasing popularity in Europe. Our TOPdesk products and services support the implementation of ASL and BiSL within your organisation. Using TOPdesk you can introduce ASL, BiSL and ITIL, all in one application.

ASL stands for 'Application Services Library', the process model for professionalising application management. Application management concerns the maintaining and renewing of applications. BiSL represents 'Business Information Services Library', the process model for professionalising business information management and information management.

TOPdesk optimises the IT support chain, bringing IT and the business closer together. You streamline your information flow and prevent data redundancy. Using only application allows for central registration of all your agreements, a central overview of incidents for both applications and the supporting IT infrastructure, centralising the change management process. The TOPdesk modules Incident management, Configuration management, Operations management and Service Level Agreements are particularly suitable to support the process-based operations of ASL and BiSL.