Press Release: The Hague University implements TOPdesk for Computer Science program

Delft, 18 April 2006 – The Hague University has chosen to use service management application TOPdesk in its Computer science program. The implementation of TOPdesk at the university allows students to work within a realistic working environment. In addition the students gain insight into ITIL and are given the opportunity to use a professional service management application in practice.

Around 2000 students are working towards becoming software engineers through the Computer Science program at the Hague University. In the second year of the program students attend a subject with the theme of Application Service Provider (ASP). During a ten week case study students can learn more about the maintenance and management of information systems in practice. The emphasis here is on situations whereby a physical distance exists between the end user and the manager. A help desk is almost always involved in these cases. TOPdesk is used at the Hague University to manage the help desk.

Getting to work

“TOPdesk offers many good possibilities for educational purposes”, tells Martijn Martin Reijnhoudt, professor of Computer Science at the Hague University. Due to the ease of use of TOPdesk, our students can immediately begin working with it and do not require extensive training. This is important, as this module only lasts for ten weeks. The flexibility of the application means that students can set up various functions themselves with corresponding tasks within their help desk.”

Students at the Hague University work with various different TOPdesk modules including Configuration management, Incident management and Project management. In addition to the Hague University, twelve ROC institutions also use TOPdesk in their education programs.

Wolter Smit, General Manager of TOPdesk: “In order to prepare students for the professional working world it is important to also show the practical application of IT management and ITIL. The setup of TOPdesk is such that it helps to make the lessons more tangible. As a result Computer Science students are learning more about the practical application of service management applications and are already gaining valuable job-oriented experience.”

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About TOPdesk

TOPdesk is a specialist in streamlined service management applications. TOPdesk software helps service desks and other service departments to carry out and manage tasks and responsibilities. Reports provide valuable insight into the functioning of the service desk or department.

TOPdesk was established in 1993 and since this time, approximately 2200 implementations in around 25 countries have taken place. TOPdesk is located in Delft and has a branch in Kaiserslautern, German and an office in the United Kingdom. 165 employees work at TOPdesk.

About the Hague University

The Hague University is a knowledge institution for innovative higher education. The most important task of the university is to educate students towards becoming qualified and independent professionals. 16.637 students attend the Hague University.

For further information:

TOPdesk

Arjenne Bastiaansen / Wouter Hooghiemstra
+31 (0) 15 270 0900
a.bastiaansen@topdesk.nl

Whizpr

Chantal Schepers
+31 (0) 31 741 0483
Topdesk@Whizpr.nl