TOPdesk creates link with Nagios

In cooperation with VanderLet, TOPdesk has realised a link with Nagios, a server, service and network-monitoring tool. Nagios monitors specified services and alerts you when things go wrong.

The link between TOPdesk and Nagios ensures that calls from Nagios directly arrive as incidents in TOPdesk. In the past, a help desk employee needed to enter an incident in the help desk application.

Both Nagios and TOPdesk are web-based; information on incidents can therefore be exchanged via both products. When a malfunction occurs, the following happens:

The problem is automatically sent on as incident in TOPdesk, including a description of the problem, the category, the application involved (and/or involved server name) and any time references;
TOPdesk fills in all fields (Configuration item, Type of call, Description, etc.).
TOPdesk confirms reception of incident and logs the incident number as proof;
Nagios suppresses any further notifications during the time that a specialist is working on a solution. The TOPdesk incident number is then noted. By clicking on this number, the corresponding item will open in the TOPdesk Web interface.

24.08.07