Consultancy

The quality of your service delivery rests on three essential pillars: your employees, your work processes and the supportive application. We offer support for all three pillars within your organisation. Do you want to find out how satisfied your customers are? Perhaps you would like to know how efficiently your service desk is operating? Our consultants will help you find the answers.

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Optimise your processes

Are you looking for ways to improve your organisation? Our consultants will evaluate your current situation. Together with the consultant you will identify the necessary steps to optimise your company processes. The final result will be the right balance between ITIL, TOPdesk software and your employees.

Measuring customer satisfaction

Customer satisfaction investigations will help you gain insight into your clients' experience of the service you provide. The collected data can help you identify which changes are required to improve customer satisfaction. The service level will improve due to the structural changes that you intend to carry through.

TOPscan

It is often difficult to pinpoint bottlenecks within your organisation. A TOPdesk consultant will perform a quick scan in order to map your management processes and detect problems. You will then be able to start implementing the required improvements and changes.

TOPdesk audit

Do you know how well TOPdesk is performing in your organisation? Our consultants can help you evaluate the performance. The consultant will examine the level of knowledge, interview TOPdesk users and analyse the data in the database. After having performed the audit, the consultant will implement quick-wins and provide further instruction on the use of TOPdesk.

Managing knowledge

TOPdesk can be thought of as a library where you can find solutions and knowledge. We will help you examine how to efficiently manage and use the knowledge within your organisation. You can then create a structure for a simple and easy to use Knowledge base.