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TOPdesk Enterprise

The Ultimate Service Solution

TOPdesk Enterprise is the ideal service management solution for large organizations and multinationals. It's user-friendly, 100% web-based and offers a wide range of possibilities. Whether it concerns IT, Facilities Management or HR, TOPdesk Enterprise enables you to optimally support your colleagues, clients and business relations.

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Features

Whatever your wishes in the area of service management are, TOPdesk Enterprise provides you with the tools to make them possible. The features of TOPdesk Enterprise:

 

  • 100% web-based, only one installation required;
  • all your data in one location;
  • platform independent;
  • extensive reporting options and monitoring of KPIs;
  • excellent linking and integration capabilities;
  • SOx/ISO compliant;
  • authorisations and settings per user;
  • independent databases, time zones and filters.

 

 

   

Additional features

To further lighten the load of your service desk, TOPdesk Enterprise can be expanded with two additional featues:

 

Event management

Automate the information flow to and from your service desk, by means of predefined emails to callers, automatic updates of changes, and many more.

 

Self Service Desk

TOPdesk's online portal means that your service desk is available 24 hours a day. Users can log and track their own calls, easing the pressure on your service desk.

 

 

Modules

TOPdesk is built of various modules. Apart from Call management and Asset management, we offer a wide range of additional TOPdesk modules for all your company processes. Just to list a few: 

 

ProblemProblem management

Optimize the operation of your organization, by detecting and resolving structural problems in your infrastructure.

 

Change management

Change management

Ensure that changes within your organization are carried through smoothly, by structuring and monitoring the entire process. 

   

Reservations management Reservations management

Rooms, keys, assets, inventory - keep track of all reservations, as well as the planning and expenses of these.

   

Contract managementService Level Agreements

Guarantee the quality of your services by defining costs, priority and duration in a contract or SLA.

   

Operations management Operations management

Tackle the recurring tasks in your organization, from changing a light bulb to long-term maintenance.