Modules

TOPdesk Enterprise is built up out of modules. You only purchase those modules that you are going to use. All modules are developed on the basis of ITIL.

	Incident management The aim of Incident management is to register, plan and monitor incoming problems of users and assign these to an operator. TOPdesk uses the ITIL method to do this. Find out more...
	Configuration management An organization consists of countless computers, software and other objects. Using Configuration management you can register and manage these objects and ensure that the database is kept up to date. Find out more...
	Self Service Desk Reduce the pressure from your help desk with the Self Service Desk module. The ability of users to register their own incidents and keep track of them will save the help desk both time and effort. Find out more...
	Change management Changes in the infrastructure of an organization occur frequently. Change management is geared towards keeping routine and non-routine changes of business processes under control. Find out more...
	Service Level Agreements Service Level Agreements are agreements that you make with your clients regarding the service level offered. SLAs enable you to clarify the services you provide for both your service organization and your users. Find out more...
	Problem management Do many incidents concerning the same subject arrive at your service desk at certain times? A structural problem is most likely the cause of this. Using the Problem management module you can easily discover the cause of recurring incidents. Find out more...
	Event management The ability to exchange information between your service desk employees and with users is of great importance for the service you provide. Using the Event management module you can steer your service in the right direction and manage the exchange of information. Find out more...
	Project management Keep projects in your organization under control with the optional Project management module for TOPdesk Enterprise. Projects can be divided up into phases and activities to be carried out. Find out more...
	Branch management Does your organization consists of multiple branches? Using the Branch management module you can set up TOPdesk for all branches and locations of your organization. Find out more...
	Operations management In every organization some tasks need to be carried out over and over again. Operations management enables you to map all the periodic tasks that need to be completed within the organization. Find out more...
	Reservations management The Reservations management module provides you with insight into the availability, planning, expenses, agreements and responsibilities of company assets to be leased. Find out more...
	Stock and Order management Every organization wants to maintain a structured overview of their stock and orders; which should indicate who has placed the order and where the ordered items should be delivered to. All these logistic operations can be both registered and monitored with the Stock and Order management module. Find out more...
	Long-term Planning How large a budget do you assign for the maintenance of the premises your organization occupies? When does it become more economical to replace company assets than repair them? TOPdesk's Long-term Planning module helps you to address all these issues and more. Find out more...
	Survey module Using the Survey management module you can collect information from your colleagues. You can quickly create surveys on for example the services within your organization. You will always be up-to-date on the state of affairs within your department or organization. Find out more...
	Satellite module The Satellite module (sometimes referred to as the Communication module) enables a number of decentralized TOPdesk databases to communicate with one another. Find out more...