Self Service Desk

Reduce the pressure from your help desk with the Self Service Desk module. The ability of users to register their own incidents and keep track of them will save the help desk both time and effort. In addition your end users can gain access to a Knowledge base to try and resolve simple issues themselves.

 

The TOPdesk Web interface is an excellent addition to TOPdesk. Via a web browser both users and operators can access the TOPdesk database. The pressure on your service desk is significantly reduced as users are able to register incidents themselves via your intranet or the internet. They will also be able to monitor the progress of their own incidents via the Self Service Desk.

Advantages

  • Users can register incidents themselves and follow the progress
  • Publish your Knowledge base online
  • Exchange information from various independent locations
  • Change the layout of the Web interface to suit your corporate style
  • Users can easily log calls in a familiar web environment
  • Improve your service by integrating with the internet

Improve your service by integrating with the Internet

Using TOPdesk's Web interface you can create a familiar web environment in which end users can register their own incidents and track the progress. You will soon notice the difference in workload as the number of calls to your service desk decreases.


Publish your Knowledge base online

Publishing certain parts of your Knowledge base online will enable end users to become even more actively involved in resolving their own incidents. By creating feedback forms you can finetune the Knowledge base appropriately to suit the needs and expectations of your clients.  

Flexibility

Using a web browser to access the TOPdesk database is not only beneficial for end users. Operators of incidents, problems, changes and projects can carry out their daily activities entirely via the TOPdesk Web interface. Fixed workstations no longer need to be relied upon, nor installed software. The additional web option for operators can be purchased separately for each TOPdesk module.

 

 

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