Specifications

TOPdesk Enterprise is made up of a framework. Modules can then be purchased as required. 

  • TOPdesk Enterprise Framework  
  • Basic application
  • Additional modules

TOPdesk Enterprise Framework

The most important possibilities of the TOPdesk Enterprise Framework are listed for you below: 

  • SQL / Oracle database
  • Import module
  • Password verification
  • Platform independent
  • Based on ITIL, MOF
  • Supports ISO and SOx
  • Automatic actions as a result of events
  • Email notification
  • Work orders
  • 100% web-based
  • Self Service Desk
  • Reporting system
  • Selection system
  • Manage PCs by remote control
  • TOPsis hardware and software auditing
  • Authorisation management
  • Document linkage system
  • Export feature

Standard package

The most important functionalities of the TOPdesk Enterprise standard application are listed below.

Processing incidents

  • Register and process incidents
  • Front office and back office support
  • Categorise incidents
  • Forward incidents to (external) specialists
  • Standard solutions to problems that often occur
  • Knowledge base
  • Workflow linked to person or group of persons
  • Link incidents to persons or company assets
  • Link files to incidents
  • Automatic notication by email (SMTP and MAPI)
  • Cost declaration
  • History of incidents
  • Automatically categorise incidents using key words

Registering company assets

  • Register company assets (hardware, software, locations, rooms, fleet, telephone objects, network components, key management, inventory and freely definable objects)
  • Extensive license management for software
  • Audit trail of company assets
  • Service Level Agreements
  • Branch and Location management

Registration of persons

  • Register employees and service desk employees
  • Audit trail of persons
  • Phonebook containing photos

Registration of locations

  • Register branches, locations, rooms and buildings
  • Audit trail of locations
  • Integration possibilities CAD, GIS, etc.

Reports

  • Over 200 standard reports
  • Freely-definable reports
  • Reports in table and graphic form
  • Results in HTML
  • Export to Microsoft® Excel or Adobe® PDF

Other

  • Cost management
  • Maintenance contracts
  • Audit trail of maintenance of company assets
  • Audit possibilities

Basic application

Incident management module

  • Register calls
  • Process calls
  • Divide calls into smaller parts
  • Forward calls to experts
  • Access Standard solutions for recurring problems
  • Access to Knowledge base
  • Personal or group-based workflow
  • Link calls to persons or business processes
  • Link documents to calls
  • Automatic notificiation via email (SMTP and MAPI)
  • Register expenses
  • Audit trail of calls
  • Automatic categorisation of calls using key words

Configuration management module

  • Register hardware, software, telephone systems, network components, inventories and freely definable objects
  • Automatic inventory of hardware and software
  • Remote management of PCs
  • Extensive License management for software
  • Audit trail of business processes
  • Register Service Level Agreements with suppliers

Additional modules

print