Specifications

 

TOPdesk lite is a modular application which consists of two parts:

  • Basic Windows application
  • Web Application 

If you would like to know more about the system requirements needed to run TOPdesk lite, please refer to the bottom of this page. 

Basic Windows application

The most important possibilities of the TOPdesk lite basic application are listed for you below:

Processing calls

  • Register calls
  • Refer calls to experts
  • Solutions for recurring problems
  • Knowledge base
  • Personal workflow
  • Link calls to persons, hardware and software
  • Link files to calls
  • Automatic notification via email (SMTP)

Registration of hardware and software

  • Registration of hardware, software and combinations of hardware and software (configurations)
  • Automatic inventory of hardware and software
  • Integration with Remote management software

Registration of persons

  • Registration of staff and service desk employees
  • Registration of multiple branches

Reports

  • Basic application management reports
  • Reports in table and graphic form

Web application

The TOPdesk lite Web application offers the following additional features:

  • Publish your Knowledge base on your intranet
  • Publish news items on your intranet
  • Register calls via your intranet
  • Phonebook containing photos
  • Self Service Desk

System requirements

To use TOPdesk, the following (minimal) system requirements are recommended:

  • Processor : Pentium IV-1 Ghz
  • Memory : 512 MB
  • Disk space : 100 MB, Web interface 50 MB
  • Operating system : Windows 2000 or higher
  • Network : 100 Mbit
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