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TOPdesk Professional 4

Essential ITIL Software

TOPdesk Professional helps you to improve the services you offer to your colleagues, business relations or consumers. The web-based application includes the essential processes of Incident management and Configuration management, and can be expanded with various additional modules to support your company processes.

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Features

TOPdesk Professional offers quality support for your service desk, saving your organization both time and money.

 

  • 100% web-based
  • Handle calls quickly and accurately
  • Concise registration of your company assets
  • Record knowledge in the Knowledge base
  • Gain insight into your organisation using extensive reports
  • Seamless integration, due to modular structure

 

 

   

Additional features

To further lighten the load of your service desk, TOPdesk Professional 4 can be expanded with two additional featues:

 

Event management

Automate the information flow to and from your service desk, by means of predefined emails to callers, automatic updates of changes, and many more.

 

Self Service Desk

TOPdesk's online portal means that your service desk is available 24 hours a day. Users can log and track their own calls, easing the pressure on your service desk.

 

   

Modules

If your organization wants to take on more than just Incident management and Configuration management, TOPdesk Professional 4 offers a range of additional modules to help you streamline your company processes: 

 

Stock and Order managementStock and Order management

Out of stock? Who ordered which assets? Give your organization a clear overview of your stock, orders and requests.

   

Operations management

Operations management

Tackle the recurring tasks in your organization, from changing a light bulb to long-term maintenance.

   

Contract managementService Level Agreements

Guarantee the quality of your services by defining costs, priority and duration in a contract or SLA.

     

 

 

Want more?

Does TOPdesk Professional not offer enough options? Check out TOPdesk Enterprise, the flagship of our series of products. It offers more features, more modules and is ideal for large organizations and Shared Service Centres.