Which applications can TOPdesk Professional be used for?

TOPdesk Professional is not only geared towards internal IT help desks, but for every organisation that wishes to support its products and/or services by means of a service desk. B2B organisations, facilities management organisations, HR departmentsm suppliers, employers' organisations, the public sector and authorities can all be managed with TOPdesk Professional.

TOPdesk lite? Or TOPdesk Professional?

An important difference between TOPdesk lite and TOPdesk Professional is the extensive range of additional functionalities and modules that TOPdesk Professional offers. To name a few: partial incidents, operator groups, key words, extensive overviews and reporting possibilities. TOPdesk Professional can also be extended with many different modules and is thus geared towards medium-sized to large organisations.

Can TOPdesk Professional be extended?

As your organisation grows, the complexity and number of tasks for the service desk increases. You expect additional requirements from your Service management application. TOPdesk Professional can be extended with some modules, based on your wishes and requirements. If however, your organization requires more functionalities, more modules, have multiple branches or a Shared Service Centre, we also offer TOPdesk Enterprise.

How is the TOPdesk Professional license built up?

If you decide to purchase TOPdesk Professional, you will pay one amount for a license which allows all your service desk employess to use the software. The service desk employees must however use one database, on one server.

The TOPdesk license is based on the number of people you support. The number of people who work with TOPdesk is unlimitied, allowing flexibility while your help desk grows. The TOPdesk Professional basic license starts at 250 supported end users and can be extended with an end user license up to 500, 1000, 1500, etc.


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