The aim of Incident Management is to register, plan and monitor incoming problems of users and assign these to an operator. TOPdesk uses the ITIL method to do this. Find out more...

An organization consists of countless computers, software and other objects. Using Configuration Management, you can register and manage these objects and ensure that the database is kept up to date. Find out more...

Reduce the pressure on your help desk with the Self Service Desk module. The ability of users to register their own incidents and keep track of them will save your support team time and effort. Find out more...

Service Level Agreements are agreements that you make with your clients regarding the service level offered. SLAs enable you to clarify the services you provide for both your service organization and your users. Find out more...

The ability to exchange information between your service desk employees and with users is of great importance for the service you provide. Using the Event Management module, you can steer your service in the right direction and manage the exchange of information. Find out more...

Does your organization consists of multiple branches? Using the Branch Management module, you can set up TOPdesk at every one of your organization's branches and locations. Find out more...

In every organization certain tasks need to be carried out over and over again. Operations Management enables you to map all the periodic tasks that need to be completed within the organization. Find out more...

Every organization that keeps track of stock wishes to do so using a structured system. Alongside maintaining a good overview of the stock and orders, it is also important to see who orders what and to where the ordered items should be sent. Find out more...

The lack of a good analysis of problems is often the cause of recurring incidents, and costs both time and money. The aim of Problem managment is to retrieve structural problems in your infrastructure. Analyze problems in three steps, document them and provide employees with resources to work around them. Find out more...

Gain insight into the availability, planning, expenses, agreements and responsibilities of company assets to be leased. This concerns all available objects from Configuration Management including hardware, software, network components, telephone systems and inventory, as well as locations (meeting rooms, parking spaces etc.). Find out more...