Modules

TOPdesk Professional is built up out of modules. Incident management and Configuration management are both included in the basic application. You can then purchase those additional modules that you intend to use. All modules are developed based on ITIL.

	Incident management The aim of Incident management is to register, plan and monitor incoming problems of users and assign these to an operator. TOPdesk uses the ITIL method to do this. Find out more...
	Configuration management An organisation consists of countless computers, software and other objects. Using Configuration management you can register and manage these objects and ensure that the database is kept up to date. Find out more...
	Service Level Agreements Service Level Agreements are agreements that you make with your clients regarding the service level offered. SLAs enable you to clarify the services you provide for both your service organisation and your users. Find out more...
	Self Service Desk Reduce the pressure on your help desk with the Self Service Desk module. The ability of users to register their own incidents and keep track of them will save the help desk both time and effort. Find out more...
	Event management The ability to exchange information between your service desk employees and with users is of great importance for the service you provide. Using the Event management module you can steer your service in the right direction and manage the exchange of information. Find out more...
	Branch management Does your organisation consists of multiple branches? Using the Branch management module you can set up TOPdesk for all branches and locations of your organisation. Find out more...
	Operations management In every organisation certain tasks need to be carried out over and over again. Operations management enables you to map all the periodic tasks that need to be completed within the organisation. Find out more...
	Stock and Order management Every organisation that keeps track of stock wishes to do so using a structured system. Alongside maintaining a good overview of the stock and orders, it is also important to see who orders what and where the ordered items should be directed to. Find out more...