Does your organization provide IT products or services to other organizations? Maintaining a good relationship with your customers is paramount, so high service levels are of vital importance. Managing your relations, registering contracts and complaints and gathering knowledge are essential to getting the most out of your service desk.
The information you need
When a customer contacts your service desk, you need to know who they are in order to provide the best possible service. With TOPdesk, you will always have the necessary data at hand. From address details to maintenance contracts, the relevant information appears on your screen. Processing calls is both fast and efficient.
Online portal
Sharing your knowledge will help ease the pressure on your service desk. With TOPdesk's Self Service Desk module, your customers can search your Knowledge Base for a solutions and answers. When a customer cannot find an answer, he or she can easily log and track an incident via the web portal.
Workflow
TOPdesk lets you do more than register incidents - processing incidents becomes an integral part of your workflow. The front office registers incidents (by telephone, email or via the web portal) and forwards them to the correct specialist.
Contracts and subscriptions
Clear agreements regarding your service levels can prevent misunderstandings. Register all available services in a service catalogue, and publish it so that customers can select a certain service package or subscription. Your customers will always know what to expect.
