Does your organisation provide IT products or services to otherorganisations? A high-quality service level is of vital importance; agood relationship with your customers is after all central. Customermanagement, contracts and complaints registration, and gatheringknowledge are of utmost importance for your service desk to functionoptimally.

Data at hand in no time

Whena customer contacts your service desk, you certainly wish to know withwhom you are doing business. TOPdesk software enables you to alwayshave all data at hand; not only address data, but for example alsomaintenance contracts and the history of the relevant customer appear onyour screen. TOPdesk can be integrated with your Customer Relation Management system to communicate all the relevant details concerning your customer into TOPdesk. This makes the processing of calls both fast and meticulous.

Online portal

Viaan online support portal your customers can search through your Knowledge basefor a solution to their problem or an answer to their question. When a customer cannotfind an answer, he or she can easily log the incident via theweb-based Self Service Desk.

Workflow

TOPdeskis a service management application in which you not only register acall - the processing of them becomes an integral component of yourworkflow. Calls are registered by the front office (by telephone, emailor via the web-based service desk). Based on the category and priority a call can be forwarded to the relevant engineer or specialist in the back office.

Contracts and subscriptions

Clearagreements regarding the level of your serviceshelp set expectations with your customers and your service desk. By composing a service catalogue you can record all the products and services that your service deskoffers. Your customers will then always know what to expect from you.

 

Which TOPdesk applications suit your organisation?

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