TOPdesk Professional

Essential ITIL Software

Features

TOPdesk Professional offers quality support for your service desk, saving your organization both time and money.

100% webbased
Handle calls quickly and accurately
Concise registration of your company assets
Record knowledge in the Knowledge base
Gain insight into your organization using extensive reports
Seamless integration, due to modular structure

Technical Specifications

Additional features

To further lighten the load of your service desk, TOPdesk Professional 4 can be expanded with two additional featues:

Event management

Automate the information flow to and from your service desk, by means of predefined emails to callers, automatic updates of changes, and many more.

Self Service Desk

TOPdesk's online portal means that your service desk is available 24 hours a day. Users can log and track their own calls, easing the pressure on your service desk.

Modules

If your organization wants to take on more than just Incident management and Configuration management, TOPdesk Professional 4 offers a range of additional modules to help you streamline your company processes:

Service Level Agreements

Service Level Agreements (SLA) and contract management help you bring clarity in the services that your organization provides.
Stock and Order Management

TOPdesk's Stock and Order management module simplifies placing orders and keeping stock, providing an overview of all your assets.
Operations Management

An overview of all available modules

Want more?

Does TOPdesk Professional not offer enough options? Check out TOPdesk Enterprise, the flagship of our series of products. It offers more features, more modules and is ideal for large organizations and Shared Service Centres.

Professional