Helpdesk software for IT departments

Benefit from 17 years of innovation and experience. Process incidents quickly and organize your CMDB.

Manage incidents
and changes

If your IT helpdesk staff could spend just
one minute less on each incident, imagine the time you could save! With TOPdesk, you’ll be able to save those minutes and more. Your employees will have all the tools they need at their fingertips. This is efficient ITIL-based service management at its best.

From servers to keys
in one system

IT helpdesks, Facilities and HR departments
are merging more and more often. TOPdesk is the only tool that genuinely integrates these environments perfectly. Record all your equipment in a single CMDB while providing each department with its own work environment.

Successful planning
with the right reports

As a manager, you don’t want to
only use the reports that happen
to end up on your desk. You want the information you need, when you need it; you want a reporting tool that is both powerful and user friendly.
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Standard solutions to recurring problems

Printer malfunctioning? TOPdesk recognizes recurring problems based on keywords or categories and suggests standard solutions, letting your IT helpdesk deal with incidents in a matter of clicks.
 
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Graphic display infrastructure

What happens when server03 breaks down? Which equipment is currently in use? The CMDB’s graphic overview gives you insight into your infrastructure.
 
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Dynamic reporting tool

TOPdesk’s dynamic reports are unique in their versatility. Do you need to discover the cause of a network hardware malfunction? Simply click on the report to view all the details.
 
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Automatic data entry

Register incidents even faster thanks to TOPdesk’s autocomplete feature. Working with IT helpdesk software has never been so easy.
 
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