Change Management

TOPdesk ensures that all changes within your organization go off without a hitch. Whether you are coordinating software upgrade or moving an entire department, everyone has the information they need to perform their tasks on time. Last-minute change to the schedule? No problem! Everyone is updated in a matter of clicks. Managing workflows has never been easier.

ITIL-based service management software

TOPdesk’s Change Management is based on ITIL and offers seamless integration with other TOPdesk modules. Change Management’s features include:

• Workflow management based on ITIL3
• Several change phases, from preliminary request for change to evaluation
• Automatic task assignment for departments
• Changes offer immediate access to objects registered in Asset Management 

Register your processes just once

A software upgrade has a number of standard phases, such as performing the implementation and evaluating the process. TOPdesk lets you register your processes, saving time and money and immediately improving your services.

• Register your processes in templates which can be accessed and applied in a matter of clicks
• Link activities to authorization moments
• Enable customers to request changes from your services catalogue
• Implement standard changes in seconds

Pinpoint bottlenecks

Managers often find themselves in charge of dozens of changes. TOPdesk helps you maintain clear overviews of all tasks and workflows.

• Use TOPdesk’s handy Change Explorer to monitor changes in progress, spot possible problems and check whether deadlines will be met
• Immediately update schedules with the user-friendly Planner
• Authorize activities via email

This module is available in the following TOPdesk packages:

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Straightforward requests

Need to perform an upgrade? Logging a request is simple with the Self Service Desk’s service catalogue.

We have designed the Change Management module to offer each user a clear and personalized work environment. The intuitive and user-friendly interface ensures that changes are processed swiftly and efficiently.

Create schedules

Once your manager has authorized the change, you are ready to create a change schedule in the Planner. Add or edit activities in a few clicks.

Handy to-do lists

Your colleagues can check their current activities in TOPdesk’s personalized to-do lists. It is also possible to immediately close completed activities and add comments.

Insightful overviews

TOPdesk’s Change Explorer displays all changes in clear and insightful overviews. One glance and you will know which deadlines are approaching, whether your team is on schedule and whether there are any potential obstacles.