Want to give your IT helpdesk a boost?

Your IT department is extremely busy, and you’re expected to be flexible. You help with forgotten passwords, sudden network problems, and equipment requests – preferably sooner than later. Whether you’re looking to reduce your service desk's workload or improve workflows, TOPdesk's IT service management software helps you exceed expectations.

  • Change and Release Management

    Easily manage workflows and changes within your organization

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  • Asset Management

    Register and keep track of your configuration items

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  • Dashboard and Reporting

    Measure your user satisfaction and service desk's performance with custom reports

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  • Incident Management

    Register and process all complaints, wishes and requests

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  • Knowledge Management

    Increase self-service by publishing FAQs and standard solutions

  • Operations Management

    Stay on top of your operational activities

  • Problem Management

    Pinpoint the underlying causes of structural problems within your organization

  • Request Fulfillment

    Manage service requests and support unlimited users from any location

  • Resource Management

    Stay on top of your employees’ availability and workload

  • Self-Service Portal

    Give your customers 24/7 support with easy access their calls and answers to all their IT questions

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  • Service Catalogue Management

    Easily manage the overview of your products and services in the service catalogue

  • Supplier Service Level Management

    Register agreements to safeguard the quality of your services

A selection of our best ITSM features:

Process questions, complaints and malfunctions with ease

Register and process incidents more efficiently – from any location. You can assign incidents to an operator or supplier in a matter of clicks, and keep your customers up to date at all times.

 

This module lets us resolve incidents much more quickly and enables the stores to focus on selling their wares

JYSK

 

 

Stay on top of planned changes to your IT assets

Managing workflows within your organization can be a hard task. That’s why we’re giving you the tools to do a great job. Whether you’re coordinating a software upgrade or replacing workstations, everyone involved knows what needs to be done and when.

Increase customer satisfaction: let your users help themselves

The Self-Service Portal offers an easy way for users to find the information they need – without your help. End users can easily log and track calls, consult FAQs and check the knowledge base for standard solutions.

Thanks to the Self-Service Portal, we have fewer procedures and more time to actually work on solutions

Maastricht council

Maintain overviews of your IT assets’ location and status

Registering your company items is quick and easy with the Configuration Management module. Never lose track of your hardware or software assets again, from workstations and telephones to operating systems.

Dashboard and reporting

Keep track of your department’s performance

TOPdesk provides one clear dashboard for all your reports and KPIs. You can create insightful reports in a few steps, from line graphs to pie charts, helping you measure customer satisfaction and your organization’s performance.

Resource management

Stay on top of your employees’ availability and workload

This feature grants insight into workloads and makes it easy to adjust your department’s schedule. See who's working, what they're working on and allocate new tasks using drag-and-drop.

If you’re looking for an ITSM tool,
these resources can help you get started: