The TOPdesk story

TOPdesk was founded in Delft, the Netherlands, over 20 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use.

Since then, the organization has grown: from 2 employees to 500, and from a single small office to offices in 10 countries worldwide. We might be large, but we’ve never stopped believing in our core values: listening to the customer’s needs, and giving employees the trust, freedom and responsibility to do great things.

TOPdesk helps you put your customers first

Our solution helps you help your customers. But let’s be honest: good call management alone won’t make them happy. We believe that three elements hold the key to optimal service delivery.

Standard and Simple

Make things as easy as possible for your customer. Give them software that is simple to use and implement, be transparent about your products and services, and offer a good Self-Service Portal that boosts customer independence.

More about Standard & Simple

Shared Service Management

No department is an island. Your customers rely on IT, facilities and other services – with each handlingrequests in their own way. Save your customers a lot of hassle by offering a single point of contact, and even by sharing your processes. With all departments on the same page, communication with your customers becomes more straightforward, and makes your services easier to manage.

Service Integration Management

Your department probably works with suppliers. But if they let you down, you may let your customers down. That’s why it’s important to collaborate effectively with your suppliers. How? Start by integrating your tools. This helps both parties manage agreements and stay up-to-date. If you improve the relationship with your supplier, everyone will benefit.

More about SIAM

Our journey so far

Today

  • 2016 TOPdesk Norway

    With the opening of TOPdesk Norway, we now have branches in 10 countries

    TOPdesk branches and partners
  • 2016 New TOPdesk launched

    We proudly presented the future of service management: less repetitive work and more freedom for you and your customers. This version comprised an entirely new Self-Service Portal.

  • 2015 TOPdesk Canada

    This year we opened our ninth branch.

  • 2015 TOPdesk US

  • 2013 TOPdesk Brazil

  • 2012 TOPdesk Denmark

    This was the first time an existing company joined TOPdesk, with Aventor becoming TOPdesk Denmark.

  • 2012 TOPdesk 5 launched

    Our last big release introduced many new features, but also a new release schedule. From this point forward, we delivered regular half-yearly updates.

  • 2009 TOPdesk Hungary

  • 2007 TOPdesk Belgium

  • 2005 TOPdesk UK

  • 2005 TOPdesk 4 launched

    Presenting our first fully web-based version. A local installation was no longer needed, marking a massive step forward in terms of user-friendliness. It also let us offer our software as a service.

  • 2004 TOPdesk Germany

  • 1999 TOPdesk 3 launched

    Introducing not only the web interface, but also the Self-Service Portal – paving the way for the features that have come to define our solution.

  • 1997 From student room to office

    The success of TOPdesk meant growth in every way: more customers and more employees. The only natural step was to move out of the student room and into a large new office.

  • 1995 TOPdesk 2.0 launched

  • 1994 TOPdesk 1.0 launched

    The very first version of TOPdesk ran on an MS-DOS interface and had no menus, just 16 colours and only two modules.

  • 1993 Development starts

    In a room somewhere in Delft, two recent graduates started developing what will one day become TOPdesk service management software.

1993

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