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02 Mar 2021

[WEBINAR] Getting started with Incident Management

The ‘Getting started with TOPdesk’ stream is aimed at people who are new to service management software, who haven’t used TOPdesk before, or who are from a new department that have recently started using it. The content will be fairly basic yet informative. If this isn’t you, then we’d recommend you attend ‘levelling up your TOPdesk’ instead.

This webinar will be focusing on:

  • Basics of the ticketing workflow in TOPdesk
  • Process of integrating knowledge centered support practices with incident management
  • Basics of incident reporting
More information and sign up
Global
Online
English
Webinar
internal