Have you ever thought about actually making supplier contracts part of the process in addition to static registration? You can do this, for example, by translating contracts into SLAs which you then measure within the notification and request process. With this data about the performance of your suppliers, you ensure that the conversations are not only based on their latest performance or the gut feeling you have with a supplier. This is the way to make contracts and supplier agreements (SLAs) dynamic and a real part of the service process.
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This webinar is in Dutch.
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