{"id":14439,"date":"2024-07-24T07:56:36","date_gmt":"2024-07-24T05:56:36","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=14439"},"modified":"2025-01-09T13:26:35","modified_gmt":"2025-01-09T12:26:35","slug":"den-gode-onboarding-offboarding","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/den-gode-onboarding-offboarding\/","title":{"rendered":"Den gode onboarding og offboarding: s\u00e5dan kommer du i gang"},"content":{"rendered":"<p><strong>Har du styr p\u00e5 din on- og offboarding? Der er nemlig flere fordele ved at strukturere og digitalisere disse processer \u2013 b\u00e5de for den enkelte medarbejder, teamet og organisationen.\u00a0<\/strong><\/p>\n<h2>Hvad er onboarding og offboarding?<\/h2>\n<p>Du har m\u00e5ske h\u00f8rt om onboarding f\u00f8r, men ved du helt konkret, hvad det d\u00e6kker over? Onboarding er en proces, som igangs\u00e6ttes, n\u00e5r en ny medarbejder tiltr\u00e6der sin stilling. Dette involverer en r\u00e6kke forskellige steps, som alle er med til at sikre, at din nye medarbejder f\u00e5r den bedst mulige start i din organisation. Dette inkluderer bl.a., at de f\u00e5r tildelt en kontorplads, udleveret og opsat PC og telefon, bliver oprettet i Active Directory, f\u00e5r en mailkonto samt adgang til f\u00e6llesdrevet.<\/p>\n<p>I mods\u00e6tning til onboarding er offboarding derimod den proces som igangs\u00e6ttes, n\u00e5r en medarbejder fratr\u00e6der sin stilling. N\u00e5r medarbejderen har lagt sin opsigelse, skal organisationen trykke p\u00e5 flere forskellige knapper. De skal bl.a. s\u00f8rge for at indsamle de udleverede assets, heriblandt PC og telefon. Dertil skal medarbejderens mailkonto samt systemadgang lukkes og de skal deaktiveres i Active Directory.<\/p>\n<h2>Fordele ved at digitalisere din onboarding og offboarding<\/h2>\n<p>Der findes mange rutineopgaver i forbindelse med, at en medarbejder starter eller stopper i din organisation. Og disse opgaver kan med fordel s\u00e6ttes i system og automatiseres i dit <a href=\"https:\/\/www.topdesk.com\/da\/itsm-software\/\">ITSM-system<\/a>. Ved at anvende et f\u00e6lles v\u00e6rkt\u00f8j kan I f\u00e5 et bedre overblik og skabe gennemsigtighed over processen, som i mange tilf\u00e6lde er ret kompleks. Hvis du prioriterer at f\u00e5 din on- og offboarding digitaliseret, vil du opleve flere tydelige gevinster, heriblandt;<\/p>\n<ul>\n<li>En professionel og god oplevelse for den enkelte medarbejder, teamet og organisatione<\/li>\n<li>Gennemsigtighed og tryghed ved processen; alle involverede ved, hvad de skal g\u00f8re og hvorn\u00e5r<\/li>\n<li>Spar tid og ressourcer; ingen spildtid eller un\u00f8dvendige flaskehalse<\/li>\n<li>\u00d8get sikkerhed; n\u00e5r aktiviteterne er defineret og systematiseret, er du sikker p\u00e5, at alle adgange og lignende er stoppet, og derved er der ikke risiko for, at medarbejdere har adgang til noget, som de ikke l\u00e6ngere b\u00f8r.<\/li>\n<\/ul>\n<h2>S\u00e5dan kommer du i gang<\/h2>\n<p>Der er flere ting, som spiller ind, n\u00e5r du skal i gang med at digitalisere din on- og offboarding. Du skal f\u00f8rst og fremmest v\u00e6re sikker p\u00e5, at du har tid og de rette ressourcer til r\u00e5dighed. Dern\u00e6st skal I sammen med de forskellige akt\u00f8rer definere processen, aktiviteterne og m\u00e5ls\u00e6tningen \u2013 for hvad er det, som I vil opn\u00e5 ved at s\u00e6tte str\u00f8m til processen? I skal dermed kortl\u00e6gge, hvordan den nuv\u00e6rende proces ser ud og eventuelt kigge efter fejl og mangler. F\u00e5 sat ord p\u00e5, hvordan en optimal on- og offboarding skal se ud. Her kan du med fordel sp\u00f8rge en ny medarbejder om, deres onboarding-proces var tilfredsstillende samt h\u00f8re, om der var noget, som de savnende.<\/p>\n<p>N\u00e5r I har f\u00e5et besvaret jeres sp\u00f8rgsm\u00e5l, kan I g\u00e5 videre til n\u00e6ste step; ops\u00e6tningen i ITSM-systemet. Denne proces kan v\u00e6re en smule tidskr\u00e6vende, da afh\u00e6ngigheder og beskrivelser skal konfigureres og skrives ind. Men jo mere defineret processen er, desto kortere tid tager konfigurationen. Og husk p\u00e5, at n\u00e5r processen har k\u00f8rt noget tid, kan udviklingspotentialet v\u00e6re at automatisere yderligere; det kan f.eks. v\u00e6re, at nogle aktiviteter varetages af robotter. Det er typisk noget, som vi oplever, at mange kunder \u00f8nsker.<\/p>\n<h2>Hvordan ser en god onboarding- og offboarding-proces ud?<\/h2>\n<p>Essensen ved en god digital on- og offboarding er et godt flow med nogle konkrete aktiviteter. Hver aktivitet er en opgave, som skal udf\u00f8res forud for at en ny medarbejder begynder &#8211; eller n\u00e5r en medarbejder l\u00e6gger sin opsigelse.<\/p>\n<p>Styrken ved denne digitalisering er, at flere afdelinger automatisk bliver involveret i processen \u2013 og de bliver kun \u2019forstyrret\u2019, n\u00e5r en konkret opgave lander p\u00e5 deres bord. Men hvordan ser en god on- og offboarding proces ud? Det har vi pr\u00f8vet at skitsere i de to eksempler nedenfor:<\/p>\n<h3>Eksempel 1: en god onboarding-proces<br \/>\n<img decoding=\"async\" src=\"https:\/\/blog2.topdesk.com\/hs-fs\/hubfs\/Denmark\/Blog\/Pictures\/eksempel_paa_en_god_onboarding_proces.png?width=800&amp;name=eksempel_paa_en_god_onboarding_proces.png\" alt=\"Eksempel 1: en god onboarding-proces\" \/><\/h3>\n<h3>Eksempel 2: en god offboarding-proces<br \/>\n<img decoding=\"async\" src=\"https:\/\/blog2.topdesk.com\/hs-fs\/hubfs\/Denmark\/Blog\/Pictures\/eksempel_paa_en_god_offboarding_proces.png?width=800&amp;name=eksempel_paa_en_god_offboarding_proces.png\" alt=\"Eksempel 2: en god offboarding-proces\" \/><\/h3>\n<h4>Vil du vide mere?<\/h4>\n<p>\u00d8nsker du at blive endnu klogere p\u00e5, hvordan du kan optimere din on- og offboarding? S\u00e5 kan du tilmelde dig vores popul\u00e6re webinarserie, onboarding og offboarding. Serien indeholder tre afsnit, som dykker ned i alle relevante aspekter. Du f\u00e5r b\u00e5de nyttige tips og tricks med p\u00e5 vejen, bliver introduceret for best practices og eksempler fra det virkelige liv. Tilmeld dig \u00e9t eller flere webinars, alt efter hvad der giver mening for dig:<\/p>\n<p>1. <a href=\"https:\/\/www.topdesk.com\/da\/webinars\/features\/den-gode-onboarding-offboarding\">Den gode onboarding &amp; offboarding<\/a><br \/>\n2. <a href=\"https:\/\/www.topdesk.com\/da\/webinars\/features\/best-practices-onboarding-offboarding\">Best Practices: onboarding &amp; offboarding<\/a><br \/>\n3. <a href=\"https:\/\/www.topdesk.com\/da\/webinars\/kundecases\/hvordan-ser-rucs-on-offboarding-ud\">Kundecase: RUC\u2019s boarding &amp; offboarding ud?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Har du styr p\u00e5 din on- og offboarding? Der er nemlig flere fordele ved at strukturere og digitalisere disse processer \u2013 b\u00e5de for den enkelte medarbejder, teamet og organisationen.\u00a0 Hvad er onboarding og offboarding? Du har m\u00e5ske h\u00f8rt om onboarding f\u00f8r, men ved du helt konkret, hvad det d\u00e6kker over? Onboarding er en proces, som<\/p>\n","protected":false},"author":379,"featured_media":16687,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-14439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17394,"blog_hubspot_cta_link":"","toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Den gode onboarding og offboarding - s\u00e5dan kommer du i gang<\/title>\n<meta name=\"description\" content=\"Den gode din onboarding og offboarding? 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