{"id":14556,"date":"2020-12-22T12:23:23","date_gmt":"2020-12-22T11:23:23","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=14556"},"modified":"2025-01-08T13:02:33","modified_gmt":"2025-01-08T12:02:33","slug":"verism","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/verism\/","title":{"rendered":"ITSM-tendens: overvinder VeriSM-modellen andre?"},"content":{"rendered":"

Tendenser kommer og g\u00e5r inden for service management, teknologi, processer og rammev\u00e6rker. For hver tendens er sp\u00f8rgsm\u00e5let: hvordan hj\u00e6lper det dig? Hj\u00e6lper den seneste tendens dig virkelig med at forbedre dine services?\u00a0<\/strong><\/p>\n

VeriSM er grundl\u00e6ggende….<\/h2>\n

… en tilgang til service management, der hj\u00e6lper dig med at v\u00e6lge de rammev\u00e6rk- og metoder, der fungerer bedst for din organisation.<\/p>\n

Hvorfor findes VeriSM?<\/h2>\n

VeriSM blev introduceret i 2017 af IFDC: International Foundation for Digital Competences<\/a>. Det er beregnet til at svare p\u00e5 det hurtige tempo mht. \u00e6ndringerne i det digitale landskab. Dine kunder \u00f8nsker at \u00e6ndre sig, og de eksisterende tools og rammev\u00e6rk for\u00e6ldes hurtigere end nogensinde.\u00a0Derudover kommer der konstant nye teknologier og rammev\u00e6rk, lige fra AI og automatisering til cloud-software og DevOps.<\/p>\n

Hvordan sikrer du dig, at du holder dig opdateret? Hvordan ved du, at din organisation stadig arbejder med de mest relevante tools, rammev\u00e6rk og best practices?<\/p>\n

Skaberne af VeriSM-modellen vil gerne levere indsigt i it-landskabet som helhed. Og de vil gerne hj\u00e6lpe it-organisationerne med at v\u00e6lge de rigtige tools, rammev\u00e6rk og best practices.<\/p>\n

Okay, hvad er det s\u00e5 helt pr\u00e6cist?<\/h2>\n

VeriSM st\u00e5r for Value-driven, Evolving, Responsive, Integrated Service Management. Det er ikke et nyt rammev\u00e6rk, men snarere en ny m\u00e5de at h\u00e5ndtere eksisterende rammev\u00e6rk p\u00e5. Derfor er det f.eks. ikke en konkurrent til ITIL og DevOps.<\/p>\n

VeriSM er baseret p\u00e5 to vigtige principper:<\/p>\n

    \n
  1. Hver virksomhed er en serviceudbyder. Organisering eller forbedring af dine services er en f\u00e6lles opgave for hele organisationen. Din it- eller facility-afdeling skal ikke klare det alene.<\/li>\n
  2. V\u00e6r fleksibel. Tving ikke alle teams til at arbejde med de samme tools eller rammev\u00e6rker. Lad dine teams g\u00f8re det, der fungerer bedst for dem.<\/li>\n<\/ol>\n

    Hvordan anvender du VeriSM?<\/h2>\n

    VeriSM tilbyder (endnu) ikke en trinvis vejledning til implementeringen. De understreger, at alle organisationers behov er forskellige. Derfor kommer der m\u00e5ske aldrig en fast standard implementering. Det giver nogle f\u00e5, vejledende principper for brugen af deres filosofi:<\/p>\n

    Udgangspunktet er kundernes \u00f8nsker<\/span><\/h3>\n

    Undg\u00e5 at basere dine services p\u00e5 det, som dine kolleger \u00f8nsker, men i stedet p\u00e5 kundernes \u00f8nsker.<\/p>\n

    Beskriv principperne for dine services<\/h3>\n

    Baseret p\u00e5 kundernes \u00f8nsker, har repr\u00e6sentanter fra diverse dele af organisationen givet en r\u00e6kke vejledende principper for dine services. Principperne kan f.eks. g\u00e6lde kvalitet, sikkerhed eller hastighed mht. din servicelevering. Hurtig levering kan f.eks. v\u00e6re vigtigere for din organisation end det perfekte produkt. N\u00e5r du g\u00f8r det rigtigt, matcher dine vejledende principper virksomhedens m\u00e5l.<\/p>\n

    Lav din egen management-matrix<\/span><\/h3>\n

    For hvert team, skal du v\u00e6lge de bedste ressourcer, de nyeste teknologier og de optimale management practices, der hj\u00e6lper dig med at levere din service p\u00e5 den rigtige m\u00e5de. Kombinationen vil v\u00e6re forskellig fra team til team, ligesom dine behov \u00e6ndrer sig ift. dine omst\u00e6ndigheder.<\/p>\n\"Hvordan\n

    Hvad tilf\u00f8jer VeriSM til de teorier, der allerede findes?<\/h2>\n

    De fleste af ideerne i VeriSM l\u00e6gger noget oven i den eksisterende best practice. Ideen om, at du skal samarbejde med andre afdelinger for at skabe de bedste services, er en udvidelse af begrebet Enterprise Service Management, ogs\u00e5 kendt som Shared Service Management. Ideerne bag den kundefokuserede tilgang og it-styring er heller ikke nye, og VeriSM-modellen til designet af dine services (Define, Produce, Provide, Respond) ligner ‘Plan Do Act Check’ fra Demings cirkel.<\/p>\n

    VeriSMs vigtigste innovation er tanken om, at du skal lave vejledende principper for dine services. Det ligner lidt de fire agile v\u00e6rdier<\/a>, men den st\u00f8rste forskel er, at det ikke begr\u00e6nser dig, n\u00e5r det handler om at beslutte, hvilke principper du skal f\u00f8lge. Den beslutning overlader man til hver enkelt organisation. Og de principper, du v\u00e6lger, underst\u00f8tter de services, du udvikler.<\/p>\n

    Har det en fremtid?<\/h2>\n

    Pt. er det sv\u00e6rt at sige, om VeriSM har en fremtid. De vejledende principper for dine services er et interessant koncept, og den pragmatiske tilgang – brug de ressourcer, der virker for dig – er ogs\u00e5 fornuftig. Is\u00e6r f\u00f8r ITIL 4, var det en forfriskende, mere agil m\u00e5de at implementere best practices p\u00e5.<\/p>\n

    I starten var VeriSMs st\u00f8rste udfordring, at der endnu ikke fandtes nogen eksempler fra den virkelige verden. Det var bare en teori, og der var intet bevis for, at den faktisk fungerede. Claire Agutter, chefarkitekten hos VeriSM, anerkendte ogs\u00e5 udfordringen. Hun opfordrer virksomhederne til at oms\u00e6tte det til praksis og samle s\u00e5 meget feedback som muligt. Der findes masser af kurser og certifikater, som f.eks. VeriSM-uddannelsen, som Agutters ITSM Zone<\/a> tilbyder, men Claire Agutter mener, at du ikke har brug for nogen af dem for at begynde at arbejde med konceptet.<\/p>\n

    Dets succes afh\u00e6nger af, om virksomhederne vil implementere det. Vil organisationerne teste teorien i deres arbejde? Og vil de dele succeshistorierne med VeriSM? Det fik i det mindste en god start. Sidste \u00e5r udgav de bogen ‘VeriSM: Unwrapped and Applied\u2019, med casestudier om digital transformation i diverse organisationer. Hvis de form\u00e5r at samle og offentligg\u00f8re flere og flere cases, findes der m\u00e5ske en lys fremtid for VeriSM.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Tendenser kommer og g\u00e5r inden for service management, teknologi, processer og rammev\u00e6rker. For hver tendens er sp\u00f8rgsm\u00e5let: hvordan hj\u00e6lper det dig? Hj\u00e6lper den seneste tendens dig virkelig med at forbedre dine services?\u00a0<\/p>\n","protected":false},"author":379,"featured_media":16720,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-14556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17394,"blog_hubspot_cta_link":"","toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nITSM-tendens: overvinder VeriSM-modellen andre?<\/title>\n<meta name=\"description\" content=\"Hvad er VeriSM, og hvordan kan det skabe v\u00e6rdi i servicedesken? 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