{"id":14580,"date":"2020-11-12T05:59:54","date_gmt":"2020-11-12T04:59:54","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=14580"},"modified":"2025-01-08T13:04:08","modified_gmt":"2025-01-08T12:04:08","slug":"change-management-processer","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/change-management-processer\/","title":{"rendered":"S\u00e5dan forenkler du din change management proces"},"content":{"rendered":"

Change management processer bliver undertiden alt for komplicerede. N\u00e5r du bliver fanget i processen, har du en tendens til at glemme at involvere dine interessenter og slutbrugere. S\u00e5 hvad kan du g\u00f8re for at change management processerne bliver lettere for alle?<\/strong><\/p>\n

G\u00f8r change management processen lettere<\/h2>\n

Efter min erfaring, s\u00e5 fejler mange change-processer<\/a> f\u00f8r de egentlig starter, simpelthen fordi det er for sv\u00e6rt at komme i gang. Og det mest almindelig symptom p\u00e5 denne situation er en overvurdering af, hvad dine slutbrugere forst\u00e5r – og hvad de ikke forst\u00e5r.<\/p>\n

Husk, at slutbrugerne ikke har et ITIL-certifikat og ikke er klar over, at de anmoder om en \u00e6ndring. Et af de mest afg\u00f8rende aspekter er at skjule enhver kompleksitet for dine slutbrugere. Hvis en \u00e6ndring af teksten p\u00e5 en intranetside, if\u00f8lge din nye proces, skal gennemf\u00f8res som en change, skal du antage, at din bruger ikke ved dette. Giv dem bare en klar, let forst\u00e5elig knap s\u00e5som ‘anmod om \u00e6ndringer i intranetindholdet’.<\/p>\n

Undg\u00e5 overdrevet bureaukrati<\/h2>\n

Tilsvarende er ideen om at udfylde en formular, f\u00f8r du kan g\u00f8re noget. Okay, formularer er en god m\u00e5de at f\u00e5 alt hvad du beh\u00f8ver for at komme i gang, s\u00e5 du ikke spilder din tid. Men hvis du forventer, at nogen udfylder et dokument p\u00e5 5+ sider (13 sider er det v\u00e6rste, jeg personligt har set) og deltager i 2 m\u00f8der for at anmode om noget verdsligt, er der noget galt.<\/p>\n

Sp\u00f8rg dig selv dette, n\u00e5r du udarbejder papirarbejde for hvert element; i hvilket scenarie vil dette v\u00e6re nyttigt – under eller efter denne change?<\/p>\n

I sidste ende er det meget vigtigt at sp\u00f8rge dig selv: er denne del af processen praktisk for nogen, der har mange andre ting, de skal g\u00f8re? V\u00e6r bevidst om ikke at \u2019straffe\u2019 dine slutbrugere for at have sendt en change-anmodning. Dette vil hj\u00e6lpe dig med at g\u00f8re tingene meget lettere.<\/p>\n

Kommuniker effektivt – og ikke for meget<\/h2>\n

Der er meget at holde styr p\u00e5 under selv den mest enkle change management proces. Men selv efter at dit team har fundet ud af, hvordan jeres change management processer skal implementeres, er det en almindelig fejl at tro, at dine interessenter ved alt det, som du ved.<\/p>\n

For det meste g\u00f8r de ikke det. Du har identificeret, hvem dine interessenter er, s\u00e5 s\u00f8rg for at holde dem ajour under processen – men p\u00e5 en m\u00e5de, hvor de forst\u00e5r, hvad der foreg\u00e5r (dvs. uden at bruge for meget ITSM-sprog). Men bliv ikke for ivrig. Opdat\u00e9r kun dine interessenter, hvis du har en faktisk opdatering og lad dem vide, at ingen nyheder er gode nyheder.<\/p>\n

Tag ejerskab ift. fejl eller forsinkelser. At skjule ting er ikke gennemsigtigt, og det f\u00f8rer til en d\u00e5rligere oplevelse.<\/p>\n

Lad alle vide, hvad der bliver \u00e6ndret<\/h2>\n

N\u00e5r en change-anmodning er afsluttet – eller n\u00e6rmer sig f\u00e6rdigg\u00f8relsen – kommunikerer du s\u00e5 dette effektivt nok? Husk, at det ikke kun er de n\u00e6rmeste interessenter, der har brug for at vide noget om denne \u00e6ndring – alle, der er ber\u00f8rt af \u00e6ndringen, skal ogs\u00e5 vide det.<\/p>\n

Og selvf\u00f8lgelig, jo st\u00f8rre virkning \u00e6ndringen har, jo mere formel skal informations- og udrulningsprocessen v\u00e6re. Men hvordan? Igen handler det om klar kommunikation og forventningsafstemning. En e-mail – eller enhver anden form for kommunikation – med nyttige instruktioner og klare svar p\u00e5 “hvorfor gjorde vi dette” og “hvordan gjorde vi dette” vil blive meget v\u00e6rdsat. Og som en bonus vil det besvare nogle opf\u00f8lgningssp\u00f8rgsm\u00e5l og potentiel kritik.<\/p>\n

S\u00e6t din kunde f\u00f8rst<\/h2>\n

Selv uden for change management processen skal du altid s\u00e6tte dine slutbrugere f\u00f8rst. Find ud af hvordan i vores kundeorienterede e-bog<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

Change management processer bliver undertiden alt for komplicerede. N\u00e5r du bliver fanget i processen, har du en tendens til at glemme at involvere dine interessenter og slutbrugere. S\u00e5 hvad kan du g\u00f8re for at change management processerne bliver lettere for alle? G\u00f8r change management processen lettere Efter min erfaring, s\u00e5 fejler mange change-processer f\u00f8r de<\/p>\n","protected":false},"author":379,"featured_media":16723,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-14580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17394,"blog_hubspot_cta_link":{"title":"Download vores kundeorienteret e-bog","url":"https:\/\/www.topdesk.com\/da\/e-boeger\/kundeorienteret-servicedesk\/","target":""},"toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nS\u00e5dan forenkler du din change management proces<\/title>\n<meta name=\"description\" content=\"Har du problemer med din change management proces? 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