{"id":14988,"date":"2024-11-13T07:00:58","date_gmt":"2024-11-13T06:00:58","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=14988"},"modified":"2024-11-13T07:06:06","modified_gmt":"2024-11-13T06:06:06","slug":"5-it-opgaver-du-boer-automatisere","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/5-it-opgaver-du-boer-automatisere\/","title":{"rendered":"Automatisering: 5 it-opgaver du b\u00f8r automatisere"},"content":{"rendered":"

Automatisering er en stor trend inden for it. N\u00e5r det udf\u00f8res rigtigt, kan det forbedre kundeoplevelsen, reducere antallet af indkomne sager med mere end 40 % samt mindske nedetiden for slutbrugerne.\u00a0<\/strong><\/p>\n

5 it-opgaver, du med fordel kan automatisere i servicedesken<\/h2>\n

Hvordan ser automatisering ud i praksis – og hvilke opgaver kan du automatisere? Her er fem af de mest essentielle.<\/p>\n

1. Sagsregistrering<\/h3>\n

Korrekt registrering, kategorisering, prioritering og tildeling af incidents er afg\u00f8rende for enhver it-afdeling. Men det tager tid.<\/p>\n

Heldigvis kan kunstig intelligens (AI) hj\u00e6lpe dig. For ved hj\u00e6lp af den viden, som din it-afdelings database rummer, kan AI forenkle registreringsprocessen ved at komme med forslag til en passende kategorisering eller relevante SLA’er.<\/p>\n

Med AI vil it-professionelle lave f\u00e6rre fejl og have mere tid til kunderne. Og da nye it-medarbejdere ikke l\u00e6ngere skal huske de forskellige incidentkategorier, kan de komme op at k\u00f8re langt hurtigere.<\/p>\n

Tag dit f\u00f8rste skridt mod hurtigere incident registrering med TOPdesks autocomplete feature<\/a>. Du begynder bare at skrive noget og TOPdesk udfylde resten!<\/p>\n

2. Tildeling af opgaver<\/h3>\n

Udover at fremskynde sagsregistreringen g\u00f8r AI ogs\u00e5 tildelingen af opgaver til en leg.<\/p>\n

Baseret p\u00e5 tidligere incidents og requests vurderer AI nemlig, hvor lang tid en specifik incident eller request vil tage at l\u00f8se. Den kan derefter tildele opgaverne baseret p\u00e5 ekspertiseniveauet hos den enkelte medarbejder og deres tilg\u00e6ngelighed.<\/p>\n

Hvis en medarbejder for eksempel pludselig har en ekstra time tilovers, vil AI foresl\u00e5 en opgave af en times varighed.<\/p>\n

3. Besvarelse af kundesp\u00f8rgsm\u00e5l<\/h3>\n

“Hvordan logger jeg p\u00e5 virksomhedens WiFi?” “Hvordan tilf\u00f8jer jeg en delt postkasse?” “Hvordan forbinder jeg min b\u00e6rbare computer til en printer?”<\/p>\n

Din it-afdeling modtager ofte sp\u00f8rgsm\u00e5l som disse. Men ville det ikke v\u00e6re fantastisk, hvis kunderne selv kunne finde svaret p\u00e5 disse sp\u00f8rgsm\u00e5l?<\/p>\n

Det kan en chatbot bl.a. hj\u00e6lpe dig med! Ved at bruge AI’s evne til at forst\u00e5 sprog og viden om din it-afdeling, kan en chatbot forst\u00e5 kundens sp\u00f8rgsm\u00e5l og give dem svaret.<\/p>\n

Og den bedste ting? Chatbots<\/a> er tilg\u00e6ngelige 24\/7!<\/p>\n

4. Tilbagevendende opgaver<\/h3>\n

Tilbagevendende opgaver tager meget tid og kr\u00e6fter fra it-professionelle i hverdagen. Og s\u00e5 er de dyre! Tag for eksempel nulstilling af adgangskoder<\/a>: Forrester ansl\u00e5r, at den gennemsnitlige pris for en enkelt nulstilling af adgangskode er $70.<\/p>\n

Svaret p\u00e5 dette \u2019problem\u2019 er automatisering. Automatisering af tilbagevendende opgaver kan reducere servicedeskens opkald med mere end 40 % og mindske nedetiden for slutbrugere, hvilket hurtigt giver dig betydelige omkostningsbesparelser.<\/p>\n

5. Medarbejdernes onboarding (og offboarding)<\/h3>\n

N\u00e5r en ny medarbejder tiltr\u00e6der sin stilling i organisationen, har din it-afdeling til opgave at sikre, at de har den it-hardware, -software og de privilegier, de skal bruge for at udf\u00f8re deres arbejde.<\/p>\n

Og n\u00e5r medarbejderne stopper, skal it begr\u00e6nse deres adgang og finde ud af, hvilke aktiver de brugte, og hvor de er nu.<\/p>\n

Du kan nemt forenkle disse processer med en smule automatisering. P\u00e5 den m\u00e5de f\u00e5r nyansatte \u00f8jeblikkelig adgang til alle n\u00f8dvendige systemer, hvilket betyder, at de faktisk kan begynde at arbejde fra dag \u00e9t.<\/p>\n

Ligeledes vil en automatiseret offboarding-proces hurtigt og nemt afslutte konti og adgang, n\u00e5r medarbejdere forlader organisationen.<\/p>\n

Selvf\u00f8lgelig er medarbejdernes onboarding og offboarding ikke kun opgaver for it. HR, Facility og andre serviceafdelinger er ogs\u00e5 involveret. Med workflows i TOPdesk<\/a> kan du ops\u00e6tte en automatiseret k\u00e6de af incidents til onboarding og offboarding, s\u00e5 alle afdelinger ved, hvad de skal g\u00f8re – og hvorn\u00e5r.<\/p>\n","protected":false},"excerpt":{"rendered":"

Automatisering er en stor trend inden for it. N\u00e5r det udf\u00f8res rigtigt, kan det forbedre kundeoplevelsen, reducere antallet af indkomne sager med mere end 40 % samt mindske nedetiden for slutbrugerne.\u00a0 5 it-opgaver, du med fordel kan automatisere i servicedesken Hvordan ser automatisering ud i praksis – og hvilke opgaver kan du automatisere? Her er<\/p>\n","protected":false},"author":379,"featured_media":16618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-14988","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17394,"blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nAutomatisering - 5 it-opgaver du b\u00f8r automatisere i servicedesken<\/title>\n<meta name=\"description\" content=\"Automatisering er en stor trend inden for it, men hvordan kan du anvende det i din it-afdeling? 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