{"id":15096,"date":"2023-06-21T09:00:19","date_gmt":"2023-06-21T07:00:19","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=15096"},"modified":"2025-01-09T12:58:09","modified_gmt":"2025-01-09T11:58:09","slug":"nulstilling-af-adgangskoder","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/nulstilling-af-adgangskoder\/","title":{"rendered":"Fylder sager med nustilling af adgangskoder ogs\u00e5 for meget i din it-afdeling?"},"content":{"rendered":"

Hvor meget tid bruger din it-afdeling p\u00e5 at nulstille adgangskoder? Ved f\u00f8rste \u00f8jekast kan nulstilling af adgangskoder virke ubetydeligt, n\u00e5r du kigger p\u00e5 alle servicedeskens indkomne sager. Men det kunne ikke v\u00e6re l\u00e6ngere fra sandheden.<\/strong><\/p>\n

Tid er penge<\/h2>\n

If\u00f8lge Gartner<\/a> udg\u00f8r nulstilling af adgangskoder mellem 30% og 50% af alle servicedeskens sager. Afh\u00e6ngigt af st\u00f8rrelsen af din organisation og antallet af slutbrugere kan dette tage tusindvis af timer om ugen. I nogle tilf\u00e6lde betyder det, at servicedeskens medarbejdere bruger n\u00e6sten 40% af deres arbejdsdag p\u00e5 at nulstille adgangskoder.<\/p>\n

Men det er ikke kun ekstremt tidskr\u00e6vende at h\u00e5ndtere sager med nulstilling af adgangskoder: Det er heller ikke billigt. Burton Group<\/a> ansl\u00e5r, at adgangskodeh\u00e5ndtering kan koste op til 250 dollars pr. bruger om \u00e5ret. For en mellemstor organisation med 500 slutbrugere svarer det til 125.000 dollars om \u00e5ret.<\/p>\n

Forrester<\/a> ansl\u00e5r, at den gennemsnitlige omkostning for en enkelt nulstilling er 70 dollars. Med 37% af slutbrugerne, som rapporterer, at de har brug for mere end 50 nulstillinger p\u00e5 et enkelt \u00e5r, er det klart, at disse nulstillinger er ekstremt dyre.<\/p>\n

Indvirkning p\u00e5 organisationen<\/h2>\n

Og det er ikke det hele. N\u00e5r it-afdelingerne bruger det meste af deres tid p\u00e5 at nulstille adgangskoder og andre tilbagevendende opgaver, har de ikke tid til at investere i strategiske projekter af h\u00f8j v\u00e6rdi, s\u00e5som modernisering eller problem management<\/a>.<\/p>\n

Men det er ikke kun it-afdelingen, der lider under disse opgaver. N\u00e5r slutbrugerne venter p\u00e5 at f\u00e5 nulstillet deres adgangskode, bliver deres arbejde sat p\u00e5 standby – hvilket ikke kun har en negativ indvirkning p\u00e5 deres produktivitet og organisationen som helhed, men ogs\u00e5 p\u00e5 organisationens kunder.<\/p>\n

Automatisering er vejen frem<\/h2>\n

Svaret p\u00e5 hovedpinen er automatisering. Uanset om det sker med en chatbot eller via et automatiseret workflow i en serviceportal, s\u00e5 kan en automatisk nulstilling af adgangskoder reducere antallet af sager med mere end 40% og mindske slutbrugernes nedetid – hvilket hurtigt giver betydelige omkostningsbesparelser.<\/p>\n

Automatisering giver ogs\u00e5 servicedeskens medarbejdere mulighed for at h\u00e5ndtere mere komplekse sager og investere i st\u00f8rre forbedringer, hvilket i sidste ende forbedrer arbejdsgl\u00e6den, effektiviteten og produktiviteten. Dette f\u00f8rer til geng\u00e6ld til gladere slutbrugere.<\/p>\n

Men du skal ikke kun tage vores ord for gode varer. En Forrester-unders\u00f8gelse<\/a> fastsl\u00e5r, at medarbejdere, der arbejder med automatisering, har oplevet en \u00f8get jobtilfredshed med 69%, mens 78% af virksomhedslederne bekr\u00e6fter, at automatisering \u00f8ger produktiviteten<\/a> for alle involverede.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hvor meget tid bruger din it-afdeling p\u00e5 at nulstille adgangskoder? Ved f\u00f8rste \u00f8jekast kan nulstilling af adgangskoder virke ubetydeligt, n\u00e5r du kigger p\u00e5 alle servicedeskens indkomne sager. Men det kunne ikke v\u00e6re l\u00e6ngere fra sandheden. Tid er penge If\u00f8lge Gartner udg\u00f8r nulstilling af adgangskoder mellem 30% og 50% af alle servicedeskens sager. Afh\u00e6ngigt af st\u00f8rrelsen<\/p>\n","protected":false},"author":379,"featured_media":15099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17394,"blog_hubspot_cta_link":"","toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nFordele ved at automatisk nustilling af adgangskoder i it-afdelingen<\/title>\n<meta name=\"description\" content=\"Bruger din it-afdeling ogs\u00e5 alt for meget tid p\u00e5 at nulstille medarbejdernes adgangskoder? 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