{"id":15189,"date":"2023-08-16T09:00:14","date_gmt":"2023-08-16T07:00:14","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=15189"},"modified":"2025-01-29T10:34:57","modified_gmt":"2025-01-29T09:34:57","slug":"microsoft-graph-api","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/microsoft-graph-api\/","title":{"rendered":"Microsoft Graph API: s\u00e5dan kan du anvende det i din ITSM-l\u00f8sning"},"content":{"rendered":"

Hvis du til dagligt arbejder i et ITSM-system, kan du med fordel oprette integrationer til andre v\u00e6rkt\u00f8jer og tjenester, der kan hj\u00e6lpe dig med at effektivisere dine arbejdsprocesser. Heriblandt Microsoft Graph API.\u00a0<\/strong><\/p>\n

Hvad er Microsoft Graph API?<\/h2>\n

Microsoft Graph API<\/a> er en cloud-baseret tjeneste, der giver dig mulighed for at f\u00e5 adgang til – og interagere med – data fra forskellige Microsoft produkter og tjenester. Det fungerer dermed som en f\u00e6lles gateway til data fra bl.a. Office 365, Azure Active Directory, OneDrive, SharePoint og Teams.<\/p>\n

Ved hj\u00e6lp af dette API\u2019et kan du udvikle l\u00f8sninger, der kan manipulere med data fra de ovenn\u00e6vnte kilder. Du kan udf\u00f8re handlinger s\u00e5som oprettelse, l\u00e6sning, opdatering og sletning af data i de enkelte brugeres konti og tjenester.<\/p>\n

5 trin til at komme i gang<\/h2>\n

Hvis du \u00f8nsker at bruge Microsoft Graph API\u2019et i din ITSM-l\u00f8sning, skal du gennemg\u00e5 f\u00f8lgende trin:<\/p>\n

    \n
  1. Opret en global administratoradgang til dit Microsoft 365-milj\u00f8<\/li>\n
  2. Registr\u00e9r din applikation (en s\u00e5kaldt \u201dApp Registration\u201d) via Azure Portalen<\/a> og giv den rettigheder til de operationer, den skal kunne foretage<\/li>\n
  3. Udvikl din l\u00f8sning: hvordan bruger du Microsoft Graph API-kald<\/a>? Hvis du har behov for at teste undervejs, kan du b\u00e5de g\u00f8re det i din egen applikation samt anvende det indbyggede v\u00e6rkt\u00f8j Microsoft Graph Explorer<\/a><\/li>\n
  4. Test din l\u00f8sning<\/li>\n
  5. S\u00e6t din l\u00f8sning i drift<\/li>\n<\/ol>\n

    4 eksempler p\u00e5 anvendelse<\/h2>\n

    Microsoft Graph API\u2019et giver dig en enorm m\u00e6ngde muligheder. Jeg vil derfor introducere dig for nogle konkrete l\u00f8sninger, som du kan anvende i dit ITSM-system:<\/p>\n

      \n
    1. I forbindelse med sagsbehandling: Opret en kalenderinvitation fra operat\u00f8rens kalender til et Teams-m\u00f8de mellem bruger og operat\u00f8r. Send besked tilbage til sagen, om det lykkes eller ej<\/li>\n
    2. Synkronis\u00e9r Azure AD gruppemedlemskaber for en operat\u00f8r med tildelingsgrupper i ITSM-systemet<\/li>\n
    3. I forbindelse med sagsbehandling: Opret en bruger i Azure AD med specifikke grupper ud fra en rolle<\/li>\n
    4. Baseret p\u00e5 en h\u00e6ndelse: Skriv en besked i en Teams-kanal eller til en navngiven person<\/li>\n<\/ol>\n

      3 gode grunde til at anvende Microsoft Graph API<\/h2>\n

      Der er op til flere fordele ved at benytte Microsoft Graph API, men her er de tre mest centrale:<\/p>\n

      1. Nemmere integration<\/h3>\n

      Med Microsoft Graph API har du standard API-kald til at manipulere med data. Det g\u00f8r det meget nemmere at komme i gang med at integrere din l\u00f8sning eller applikation i Microsoft 365-verdenen.<\/p>\n

      2. Standardl\u00f8sninger<\/h3>\n

      L\u00f8sninger kan laves med standard API-kald, der kan bruges p\u00e5 tv\u00e6rs af applikationer \u2013 og organisationer. Det er b\u00e5de nemmere og billigere at genbruge standardl\u00f8sninger, som laves via Microsoft Graph API\u2019et. Dertil vil implementeringen af en s\u00e5dan standardl\u00f8sning v\u00e6re meget hurtig, da der blot skal oprettes login-oplysninger til det specifikke Microsoft 365-milj\u00f8.<\/p>\n

      3. Omfattende muligheder<\/h3>\n

      Microsoft Graph API g\u00f8r det muligt at l\u00e6se og skrive data samt at abonnere p\u00e5 \u00e6ndringer, administrere brugere og grupper, sende beskeder i Teams og meget mere. Det er alts\u00e5 (n\u00e6sten) kun fantasien, der s\u00e6tter gr\u00e6nser!<\/p>\n

      \u00a0Dos & don\u2019ts<\/h2>\n

      Der findes nogle essentielle do\u2019s & don\u2019ts. Her er der de vigtigste:<\/p>\n

      Dos:<\/strong><\/p>\n

        \n
      • Godkendelsesmekanismer:<\/em> For at lave et Microsoft Graph API-kald, skal du bruge s\u00e5kaldt OAuth 2.0-autentificering. Sikr dig, at adgangstokens h\u00e5ndteres sikkert.<\/li>\n
      • Paging og sideinddeling:<\/em> Hvis API-kaldet returnerer en stor m\u00e6ngde data, skal du implementere sideinddeling og bruge paging-mekanismen. Dette mindsker serverbelastningen og forbedrer ydeevnen.<\/li>\n
      • Selektiv dataanmodning:<\/em> Anmod kun om de data, du har brug for. Du kan filtrere i, hvilke data API\u2019et returnerer. F.eks. at du kun f\u00e5r det fulde navn og ID tilbage p\u00e5 brugere – og ikke alle felter, der findes p\u00e5 dem. Dette forbedrer ydeevnen og reducerer netv\u00e6rkstrafikken.<\/li>\n
      • H\u00e5ndt\u00e9r fejl:<\/em> Forvent fejl og implementer passende fejlh\u00e5ndtering i din l\u00f8sning. Brug fejlkoder og -beskeder fra API’et til at give meningsfuld feedback til brugeren og h\u00e5ndtere eventuelle fejlscenarier, der kan opst\u00e5.<\/li>\n<\/ul>\n

        Don’ts:<\/strong><\/p>\n

          \n
        • Overfl\u00f8dig caching:<\/em> Undg\u00e5 at gemme og bruge for\u00e6ldede data fra API’et uden at kontrollere, om det stadig er gyldigt.<\/li>\n
        • Un\u00f8dvendige API-kald:<\/em> Minimer antallet af API-kald ved at kombinere og optimere dine anmodninger. F.eks. kan du bruge batch-anmodninger til at gruppere flere operationer i en enkelt anmodning og reducere netv\u00e6rksbelastningen.<\/li>\n
        • Overf\u00f8rsel af f\u00f8lsomme data:<\/em> Undlad at sende eller lagre f\u00f8lsomme data, s\u00e5som adgangskoder, kreditkortoplysninger eller personligt identificerbare oplysninger (PII), uden at tage de n\u00f8dvendige sikkerhedsforanstaltninger.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

          Hvis du til dagligt arbejder i et ITSM-system, kan du med fordel oprette integrationer til andre v\u00e6rkt\u00f8jer og tjenester, der kan hj\u00e6lpe dig med at effektivisere dine arbejdsprocesser. Heriblandt Microsoft Graph API.\u00a0 Hvad er Microsoft Graph API? Microsoft Graph API er en cloud-baseret tjeneste, der giver dig mulighed for at f\u00e5 adgang til – og<\/p>\n","protected":false},"author":379,"featured_media":15192,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15189","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17535,"blog_hubspot_cta_link":"","toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nS\u00e5dan anvender du Microsoft Graph API i din ITSM-l\u00f8sning<\/title>\n<meta name=\"description\" content=\"Microsoft Graph API indeholder smarte funktioner, der kan hj\u00e6lpe dig med at optimere arbejdet i servicedesken. 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