{"id":15198,"date":"2023-10-04T07:02:16","date_gmt":"2023-10-04T05:02:16","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=15198"},"modified":"2025-06-11T10:41:35","modified_gmt":"2025-06-11T08:41:35","slug":"arbejd-smartere-i-servicedesken","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/arbejd-smartere-i-servicedesken\/","title":{"rendered":"TOPdesk – arbejd smartere i servicedesken"},"content":{"rendered":"

Der <\/span>findes <\/span>et v\u00e6ld <\/span>af forskellige IT<\/span> S<\/span>ervice <\/span>M<\/span>anagement<\/span>–<\/span>leverand\u00f8rer p\u00e5 markedet, <\/span>som<\/span> alle <\/span>tilbyde<\/span>r produkter, <\/span>der<\/span> ved f\u00f8rste \u00f8jekast minde<\/span>r<\/span> om hinanden. S\u00e5 hvad er det, der <\/span>g\u00f8r<\/span> TOPdesk<\/span> speciel<\/span>?\u00a0<\/span><\/span><\/strong><\/p>\n

Hvem er TOPdesk?<\/h2>\n

Lad os starte fra begyndelsen. I 1993 blev TOPdesk grundlagt i Delft, Holland af de to universitetsstuderende Wolter Smit (CEO) og Frank Droogsma. Efter selv at have oplevet de problemer, som It-afdelinger stadig st\u00e5r over for i dag, rullede de \u00e6rmerne op og begyndte at kode l\u00f8s. M\u00e5let var at udvikle en l\u00f8sning, der kunne hj\u00e6lpe andre virksomheder med at g\u00f8re deres service bedre, enklere og smartere.<\/span>\u00a0<\/span><\/p>\n

Missionen? Den har sidenhen udviklet sig til et globalt projekt. I dag har vi knap 1.000 ansatte fordelt p\u00e5 14 kontorer p\u00e5 verdensplan, som alle er med til at servicere vores mere end 5.000 kunder. Og siden 2011 har TOPdesk v\u00e6ret en markant spiller p\u00e5 det danske marked \u2013 og er i dag den mest implementerede ITSM-l\u00f8sning i den private- og offentlige sektor.<\/span>\u00a0<\/span><\/p>\n

En unik kultur<\/h2>\n

TOPdesk er bygget p\u00e5 de tre kernev\u00e6rdier: <\/span>tillid<\/span><\/i>, <\/span>frihed<\/span><\/i> og <\/span>ansvar<\/span><\/i>. Vi tror p\u00e5, at den bedste investering er vores medarbejdere. Vores vigtigste opgave er derfor at give dem de bedst mulige foruds\u00e6tninger for at f\u00e5 succes i deres rolle \u2013 fra uddannelse til et kreativt arbejdsmilj\u00f8 – s\u00e5 de er kl\u00e6dt p\u00e5 til at hj\u00e6lpe vores kunder.<\/span>\u00a0<\/span><\/p>\n

Denne kultur smitter positivt af p\u00e5 vores kunder. Vi har et ry for at opbygge nogle helt unikke kunderelationer, hvor vi ikke blot er en softwareleverand\u00f8r, men ogs\u00e5 en sparringspartner, der ser konstruktivt p\u00e5 processer og arbejdsgange. Vores vigtigste opgave er at hj\u00e6lpe vores kunder med kontinuerligt at \u00f8ge niveauet p\u00e5 deres servicelevering gennem r\u00e5dgivning og undervisning i best practices. <\/span>\u00a0<\/span><\/p>\n

TOPdesk vs. andre ITSM-leverand\u00f8rer<\/h2>\n

Der er op til flere faktorer, som g\u00f8r, at TOPdesk adskiller sig fra markedets \u00f8vrige leverand\u00f8rer. For det f\u00f8rste leverer vi et brugervenligt produkt og en intuitiv ops\u00e6tning,<\/span> hvor kunden har mulighed for at udvide deres pakkel\u00f8sning efter behov.<\/span> Dern\u00e6st er vi en lokal samarbejdspartner, der bist\u00e5r som totalleverand\u00f8r. Det betyder, at vi <\/span>hurtigt <\/span>kan <\/span><\/span>opsnappe tendenser, udfordringer <\/span>samt udvikle <\/span>l\u00f8sninger<\/span>, som er tilpasset det<\/span> marked<\/span>,<\/span> vi befinder os i.<\/span> For vores kunder betyder det, at de <\/span><\/span>bliver m\u00f8dt af danske konsulenter<\/span> og <\/span>support<\/span>ere<\/span>, <\/span>der s\u00f8rger for at r\u00e5dgive, uddanne og supportere dem i brugen af TOPdesk. <\/span>Samtidig s\u00e6tter vi en \u00e6re i at hj\u00e6lpe kunderne p\u00e5 deres videre udviklingsrejse. Alle kunder bliver derfor<\/span> inviteret til sp\u00e6ndende kundearrangementer, introduceret for netv\u00e6rksgrupper samt har mulighed for at dykke ned i vores <\/span>vidensunivers<\/span> best\u00e5ende af e-b\u00f8ger, webinars og blogindl\u00e6g. Alt sammen noget, der kan inspirere kunden i deres videre udvikling.<\/span><\/span>\u00a0<\/span><\/p>\n

V\u00e6rdien af dansk support og konsulenter<\/h2>\n

Hvis der er noget, som vi s\u00e6tter en \u00e6re i, s\u00e5 er det at uddanne vores lokale eksperter, s\u00e5 de altid er klar til at servicere vores kunder. Og s\u00e5dan som tiden er nu, hvor GDPR og Schrems-II (m\u00e5ske snart Schrems-III) fortsat stj\u00e6ler forsider, er et europ\u00e6isk datacenter og dansk support og konsulenter et krav fra b\u00e5de private og offentlige organisationer.\u00a0<\/span>\u00a0<\/span><\/p>\n

Faktisk er den lokale tilstedev\u00e6relse \u00e9n af de ting, vores kunder tilkendegiver, som \u00e9n af de st\u00f8rste fordele ved TOPdesk. Der er derfor ikke nogen sprogbarriere eller tidsforskel, som sp\u00e6nder ben for at kunderne kan f\u00e5 den hj\u00e6lp, som de har brug for.\u00a0<\/span>\u00a0<\/span><\/p>\n

5 gode grunde til at v\u00e6lge TOPdesk som softwareleverand\u00f8r<\/h2>\n

1. Brugervenlighed<\/h3>\n

Vi leverer en brugervenlig standardl\u00f8sning, der er nem at anvende uanset it-niveau. Her er ingen krav om kompetencer til kode\/scripting. <\/span>\u00a0<\/span><\/p>\n

2. Fleksibilitet<\/h3>\n

Vi tilbyder en fleksibel pakkel\u00f8sning, der kan tilpasses organisationens behov.<\/span>\u00a0<\/span><\/p>\n

3. Integration<\/h3>\n

<\/b>Det \u00e5bne REST API kan integreres med andre systemer og applikationer, s\u00e5som Active Directory, Office 365 og andre fagsystemer, hvilket g\u00f8r det lettere at administrere og automatisere forskellige arbejdsgange.<\/span>\u00a0<\/span><\/p>\n

4. Dansk support<\/h3>\n

TOPdesk er kendt for sit h\u00f8je serviceniveau, og tilbyder dansk support p\u00e5 alle hverdage mellem 08:30 \u2013 16:30. <\/span>\u00a0<\/span><\/p>\n

5. Danske konsulenter<\/h3>\n

Vi leverer et struktureret skr\u00e6ddersyet implementeringsforl\u00f8b baseret p\u00e5 best practices, der er udviklet gennem de sidste 25+ \u00e5r. <\/span>\u00a0<\/span><\/p>\n

Interesseret i at vide mere?<\/h4>\n

\u00d8nsker du at blive klogere p\u00e5, hvordan du kan tage din servicelevering til det n\u00e6ste niveau? Download vores smarte Service Management Guide<\/a> og bliv introduceret til best practices, de nyeste buzzwords og gode tips og tricks.<\/p>\n","protected":false},"excerpt":{"rendered":"

Der findes et v\u00e6ld af forskellige IT Service Management-leverand\u00f8rer p\u00e5 markedet, som alle tilbyder produkter, der ved f\u00f8rste \u00f8jekast minder om hinanden. S\u00e5 hvad er det, der g\u00f8r TOPdesk speciel?\u00a0<\/p>\n","protected":false},"author":379,"featured_media":30372,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17652,"blog_hubspot_cta_link":{"title":"Download vores Service Management Guide","url":"https:\/\/www.topdesk.com\/da\/e-boeger\/service-management-guide\/ ","target":""},"toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nTOPdesk - arbejd smartere i servicedesken<\/title>\n<meta name=\"description\" content=\"Der findes et v\u00e6ld af forskellige ITSM-leverand\u00f8rer p\u00e5 markedet. S\u00e5 hvad g\u00f8r TOPdesk speciel? Hvad siger kunderne? 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