{"id":15222,"date":"2023-11-08T07:00:28","date_gmt":"2023-11-08T06:00:28","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=15222"},"modified":"2025-06-11T10:40:37","modified_gmt":"2025-06-11T08:40:37","slug":"kom-op-at-koere-paa-nul-komma-fem","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/kom-op-at-koere-paa-nul-komma-fem\/","title":{"rendered":"Kom op at k\u00f8re p\u00e5 nul komma fem med TOPdesk ITSM"},"content":{"rendered":"<p><strong><span class=\"TextRun SCXW94294421 BCX9\" lang=\"DA-DK\" xml:lang=\"DA-DK\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW94294421 BCX9\">\u00c9n af de ting, du skal v\u00e6re s\u00e6rligt opm\u00e6rksom p\u00e5, hvis du skal ud <\/span><span class=\"NormalTextRun SCXW94294421 BCX9\">at<\/span><span class=\"NormalTextRun SCXW94294421 BCX9\"> investere i en ny ITSM-l\u00f8sning, er selve implementeringsforl\u00f8bet. <\/span><span class=\"NormalTextRun SCXW94294421 BCX9\">A<\/span><span class=\"NormalTextRun SCXW94294421 BCX9\">nvendes de<\/span><span class=\"NormalTextRun SCXW94294421 BCX9\">r<\/span><span class=\"NormalTextRun SCXW94294421 BCX9\"> interne- eller eksterne konsulenter<\/span><span class=\"NormalTextRun SCXW94294421 BCX9\">?<\/span> Og h<span class=\"NormalTextRun SCXW94294421 BCX9\">vor hurtigt kan du v\u00e6re oppe at k\u00f8re?\u00a0<\/span><\/span><\/strong><\/p>\n<h2>Et st\u00e6rkt konsulentteam<\/h2>\n<p><span data-contrast=\"none\">Vores danske konsulentteam best\u00e5r af ni service management konsulenter med meget forskellige baggrunde \u2013 fra datamatiker til p\u00e6dagogisk sociolog. F\u00e6lles for os alle er, at vi br\u00e6nder for at hj\u00e6lpe vores kunder med levere service i verdensklasse.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u00c9t af teamets helt store styrker er vores brede faglighed. Alle har nemlig hver deres nicheomr\u00e5der \u2013 fra service automation og vidensdeling til procesoptimering og skr\u00e6ddersyede integrationer. Du kan derfor altid v\u00e6re sikker p\u00e5, at vi har de rette kompetencer til at l\u00f8fte opgaven og dermed levere den l\u00f8sning, som passer til dit behov &#8211; uanset om du er en lille eller stor organisation.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><strong>Vi tilbyder bl.a.:\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Generel implementering af TOPdesk<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Procesworkshops \u2013 f.eks. sagsprocesser, vidensh\u00e5ndtering og servicekatalog<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Udvikling af service automation-l\u00f8sninger\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Integrationer til andre systemer<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Projektledelse af implementeringsprojekter<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2>Fra underskrift til go-live<\/h2>\n<p><span data-contrast=\"none\">S\u00e5 snart en kunde har valgt TOPdesk ITSM, bliver der igangsat nogle forskellige processer, som alle har til form\u00e5l at planl\u00e6gge det bedst mulige implementeringsforl\u00f8b. Alle projekter er forskellige, men et s\u00e5dant forl\u00f8b kan i nogle tilf\u00e6lde blot vare f\u00e5 dage \u2013 alt afh\u00e6ngig af pakkel\u00f8sning, it-niveau og valget af features. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><strong>Et implementeringsforl\u00f8b af en Engaged-pakke kan f.eks. se s\u00e5dan ud: \u00a0<\/strong><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Open Sans\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Open Sans&quot;,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Projektafdelingen f\u00e5r i samarbejde med kunden datolagt forl\u00f8bet<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Open Sans\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Open Sans&quot;,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">En teknisk konsulent laver den tekniske ops\u00e6tning af TOPdesk <\/span><span data-contrast=\"none\">(<\/span><span data-contrast=\"none\">AD-import, SSO-konfigurering, mailops\u00e6tning, m.m.)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Open Sans\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Open Sans&quot;,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Kunden f\u00e5r tilsendt agenda og forberedelsespunkter af service management konsulenten<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Open Sans\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Open Sans&quot;,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Indledende m\u00f8de med service management konsulenten for at blive klogere p\u00e5 \u00f8nsker, udfordringer og organisationen som helhed<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Open Sans\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Open Sans&quot;,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Workshops med fokus p\u00e5 kundens processer\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li>X antal implementeringsdage, hvor service management konsulenten laver sidemandsopl\u00e6ring af systemadministratorer (og andre relevante interessenter) og sammen foretager ops\u00e6tningen af TOPdesk, s\u00e5 de kan blive selvk\u00f8rende og administrere deres egen l\u00f8sning*<\/li>\n<li data-leveltext=\"%1.\" data-font=\"Open Sans\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Open Sans&quot;,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Go-live!\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><em>*Dertil vil service management konsulenten ofte agere som projektleder og holde styr p\u00e5 opgaver, beslutninger m.m., s\u00e5 alle parter har et overblik over processen.\u00a0\u00a0<\/em><\/p>\n<h2>Hvad siger kunderne?<\/h2>\n<p><span data-contrast=\"none\">Vi har en ambition om at levere de bedst mulige services til vores kunder, og derfor er vi altid interesseret i at indsamle feedback &#8211; b\u00e5de under og efter de enkelte projekter.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u00c9n af de ting, som is\u00e6r bliver fremh\u00e6vet, er, at kunden bliver inddraget fra dag \u00e9t \u2013 fra planl\u00e6gning til udf\u00f8rsel. Det er alts\u00e5 et samarbejde mellem konsulenter, salg og kunden, s\u00e5 vi sammen kan arbejde hen imod den l\u00f8sning, som de \u00f8nsker. Det betyder dog ikke, at alting er sort og hvidt. Undervejs har vi nemlig mulighed for at justere vores plan. Kunden kan f.eks. under implementeringsforl\u00f8bet f\u00e5 \u00f8jnene op for andre anvendelsesmuligheder eller smarte funktioner, som kan skabe v\u00e6rdi for dem. Alt efter omfanget, kan disse \u00e6ndringer medf\u00f8re en mindre justering i det nuv\u00e6rende projekt eller en udvidelse \u2013 og dermed en tilf\u00f8jelse af en fase to-implementering.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Dertil f\u00e5r vi ogs\u00e5 positiv feedback p\u00e5 vores train the trainer-tilgang, hvor vi giver systemadministratorerne de bedst mulige v\u00e6rkt\u00f8jer, herunder en introduktion til best practices, s\u00e5 de selv kan undervise deres medarbejdere i brugen af TOPdesk. Det betyder, at de p\u00e5 sigt selv bliver TOPdesk-eksperter \u2013 og dermed kan styre og videreudvikle deres egen l\u00f8sning.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h4>Interesseret i at vide mere?<\/h4>\n<p>\u00d8nsker du at blive klogere p\u00e5, hvordan du kan tage din servicelevering til det n\u00e6ste niveau? Download vores smarte <a href=\"https:\/\/www.topdesk.com\/da\/e-boeger\/service-management-guide\/\">Service Management Guide<\/a> og bliv introduceret til best practices, de nyeste buzzwords og gode tips og tricks.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9n af de ting, du skal v\u00e6re s\u00e6rligt opm\u00e6rksom p\u00e5, hvis du skal ud at investere i en ny ITSM-l\u00f8sning, er selve implementeringsforl\u00f8bet. Anvendes der interne- eller eksterne konsulenter? Og hvor hurtigt kan du v\u00e6re oppe at k\u00f8re?\u00a0<\/p>\n","protected":false},"author":379,"featured_media":30369,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15222","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17535,"blog_hubspot_cta_link":{"title":"Download vores Service Management Guide","url":"https:\/\/www.topdesk.com\/da\/e-boeger\/service-management-guide\/ ","target":""},"toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kom op at k\u00f8re p\u00e5 nul komma fem med TOPdesk ITSM<\/title>\n<meta name=\"description\" content=\"\u00c9n af de ting, du skal v\u00e6re opm\u00e6rksom p\u00e5, n\u00e5r du investerer i et ITSM-system, er implementeringsforl\u00f8bet. 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