{"id":15303,"date":"2024-01-10T08:00:44","date_gmt":"2024-01-10T07:00:44","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=15303"},"modified":"2025-01-09T11:18:55","modified_gmt":"2025-01-09T10:18:55","slug":"de-4-stoerste-itsm-trends-i-2024","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/","title":{"rendered":"De 4 st\u00f8rste ITSM-trends i 2024"},"content":{"rendered":"

Hvilke ITSM-tendenser kommer til at pr\u00e6ge 2024? Og hvordan vil de p\u00e5virke den m\u00e5de, du arbejder p\u00e5? Renske van der Heide, Head of Strategy and Innovation, kommer med sine bud i dette blogindl\u00e6g.<\/strong><\/p>\n

1. AI-applikationer er begyndt at f\u00e5 en reel indflydelse<\/h2>\n

Enhver trendanalytiker med respekt for sig selv b\u00f8r inkludere AI p\u00e5 sin liste i en eller anden form. S\u00e5 hvilken indvirkning f\u00e5r AI p\u00e5 ITSM?<\/p>\n

For det f\u00f8rste forventer it-professionelle, at ITSM-leverand\u00f8rerne inkluderer en eller anden form for AI-applikation i deres l\u00f8sninger. Det er den nye norm. Det kan v\u00e6re via indbyggede funktioner eller partnerl\u00f8sninger. T\u00e6nk p\u00e5 automatisk kategorisering og routing af opkald til det rigtige team baseret opkaldets \u2019problembeskrivelse\u2019. Eller brug af ChatGPT til automatisk at udfylde tekstfelter i incident-kortet. Disse felter skal naturligvis stadig gennemg\u00e5s og redigeres af en ekspert – men det er stadig hurtigere end at skrive en l\u00f8sning fra bunden.<\/p>\n

Et andet skift er, at AI-applikationer g\u00e5r fra at v\u00e6re “fine, men ret ubrugelige” til at v\u00e6re nyttige. Chatbots plejede at v\u00e6re enheder, der aldrig rigtig fungerede, som man \u00f8nskede. De frustrerede de kunder, der skulle bruge dem, i stedet for at hj\u00e6lpe servicedesk-medarbejdere med at spare tid. Nu kan chatbots udnytte kraften i AI til at give kunder og operat\u00f8rer de rigtige svar.<\/p>\n

Lige nu er gevinsterne ved AI-l\u00f8sningerne stadig relativt sm\u00e5. Men i det lange l\u00f8b kan AI blive en meget innovativ \u2013 og m\u00e5ske forstyrrende – trend for it-afdelingerne. Registrering og h\u00e5ndtering af sager er en vigtig del af servicedesk-medarbejdernes arbejde. Og det er netop denne type administrativt arbejde, der forventes at blive automatiseret af AI i de kommende \u00e5r.<\/p>\n

2. \u00d8gede krav til brugeroplevelsen<\/h2>\n

It-teams vil m\u00f8de stigende forventninger til den software, de leverer til deres kolleger. Naturligvis skal denne software v\u00e6re nem at bruge – det er ikke noget nyt. Men der er et par udviklinger, der g\u00f8r dette mere presserende i de kommende \u00e5r.<\/p>\n

For det f\u00f8rste bliver apps til privat brug bedre for hvert \u00e5r. De giver alle en gnidningsfri brugeroplevelse. Og dine kunder forventer ogs\u00e5 en lignende oplevelse, n\u00e5r det g\u00e6lder deres forretningssoftware. Hvis du ikke lever op til disse forventninger, er der stor sandsynlighed for, at dine kolleger bruger det seneste gratis planl\u00e6gningsv\u00e6rkt\u00f8j, de kan downloade p\u00e5 20 sekunder, i stedet for det, du omhyggeligt har udvalgt til din virksomhed.<\/p>\n

Derudover er det at opfylde tilg\u00e6ngelighedsstandarder en stadig vigtige ambition for mange organisationer. Dels p\u00e5 grund af nutidens mangfoldige arbejdsstyrke: Du \u00f8nsker naturligvis, at den software, du leverer, ogs\u00e5 skal kunne bruges af folk, der f.eks. er farveblinde eller har problemer med at l\u00e6se. Retningslinjer som WCAG 2.1<\/a> hj\u00e6lper organisationer i denne bestr\u00e6belse.<\/p>\n

3. Fokus p\u00e5 v\u00e6rdiskabelse<\/h2>\n

Enhver moderne it-afdelings mission er ikke s\u00e5 meget at facilitere og vedligeholde en it-infrastruktur, men at skabe v\u00e6rdi for deres kunder.<\/p>\n

Dette fokus p\u00e5 v\u00e6rdiskabelse har to prim\u00e6re drivkr\u00e6fter.<\/p>\n

Begrebet ‘at skabe v\u00e6rdi’ i ITSM er blevet yderligere populariseret i ITIL 4 i 2019. I stedet for at fokusere meget p\u00e5 processer, som i ITIL v3, fokuserer ITIL 4 p\u00e5 at skabe v\u00e6rdi for dine kunder. Dit m\u00e5l er at finde ud af, hvad der er v\u00e6rdifuldt for dine kunder, og at levere netop det.<\/p>\n

En anden drivkraft er den stigende inflation, som organisationer har v\u00e6ret udsat for i de senere \u00e5r. Det forventes mere end nogensinde, at du viser, hvad du g\u00f8r – og forklarer, hvorfor du ikke kunne g\u00f8re det med to f\u00e6rre medarbejdere eller en budgetnedsk\u00e6ring p\u00e5 10%.<\/p>\n

Jo bedre du kan demonstrere v\u00e6rdien af dit it-team, jo st\u00e6rkere vil din sag v\u00e6re til n\u00e6ste \u00e5rs budgetforhandlinger<\/p>\n

4. En service flux-tankegang – start i det sm\u00e5, gentag og v\u00e6r pragmatisk.<\/h2>\n

Den m\u00e5de, it-afdelingerne griber projekter an p\u00e5, er ogs\u00e5 ved at \u00e6ndre sig. De store big-bang-implementeringer med omfattende design- og implementeringsfaser er ved at g\u00f8re plads til en mere iterativ tilgang til projekterne.<\/p>\n

Det er en tendens, vi ser i mange organisationer, og som vi hos TOPdesk kalder ‘service flux’<\/a>.<\/p>\n

Service flux-tilgangen betyder, at du omfavner konstant transformation. Du fokuserer p\u00e5 at implementere de \u00e6ndringer, der kr\u00e6ver mindst indsats og har st\u00f8rst effekt f\u00f8rst, og s\u00e5 tager du den derfra. Det betyder ogs\u00e5, at du giver slip p\u00e5 “f\u00f8rste gang er den rigtige”-mentaliteten.<\/p>\n

Et godt eksempel p\u00e5 service flux-tankegangen er Knowledge Centered Service (KCS).<\/a><\/p>\n

Traditionelt designer du f\u00f8rst en vidensbase med alle de oplysninger, du mener er n\u00f8dvendige, og s\u00e5 implementerer du det hele. Med Knowledge Centered Service starter du i det sm\u00e5 og udvider efterh\u00e5nden. Du giver alle operat\u00f8rer mulighed for at oprette og tilpasse vidensartiklerne. Du g\u00f8r registrering og opdatering af viden til en del af deres daglige proces – et lille skridt i h\u00e5ndteringen af sager. Hver dag og hver time opbygger og forbedrer dit team langsomt deres vidensbase. Meget mere effektivt end at gemme det store arbejde til fredag eftermiddag.<\/p>\n

Hold dig opdateret p\u00e5 de nyeste ITSM-tendenser<\/h4>\n

Vil du holde dig opdateret om de nyeste trends og udviklinger inden for ITSM? Abonn\u00e9r p\u00e5 vores blog<\/a> og f\u00e5 det nyeste indhold tilsendt direkte i din indbakke.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hvilke ITSM-tendenser kommer til at pr\u00e6ge 2024? Og hvordan vil de p\u00e5virke den m\u00e5de, du arbejder p\u00e5? Renske van der Heide, Head of Strategy and Innovation, kommer med sine bud i dette blogindl\u00e6g. 1. AI-applikationer er begyndt at f\u00e5 en reel indflydelse Enhver trendanalytiker med respekt for sig selv b\u00f8r inkludere AI p\u00e5 sin liste<\/p>\n","protected":false},"author":379,"featured_media":15306,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15303","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17394,"blog_hubspot_cta_link":{"title":"Abonn\u00e9r p\u00e5 TOPdesk blog","url":"https:\/\/www.topdesk.com\/da\/blog\/abonner\/","target":""},"toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nDe 4 st\u00f8rste ITSM-trends i 2024<\/title>\n<meta name=\"description\" content=\"Hvilke ITSM-tendenser kommer til at pr\u00e6ge 2024? Og hvordan vil de p\u00e5virke den m\u00e5de, du arbejder p\u00e5? F\u00e5 svaret i dette blogindl\u00e6g!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De 4 st\u00f8rste ITSM-trends i 2024\" \/>\n<meta property=\"og:description\" content=\"Hvilke ITSM-tendenser kommer til at pr\u00e6ge 2024? Og hvordan vil de p\u00e5virke den m\u00e5de, du arbejder p\u00e5? F\u00e5 svaret i dette blogindl\u00e6g!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"T2 TOPdesk - DA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-10T07:00:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-09T10:18:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"De 4 st\u00f8rste ITSM-trends i 2024 | Bedre support, glade kunder | TOPdesk\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"De 4 st\u00f8rste ITSM-trends i 2024\",\"datePublished\":\"2024-01-10T07:00:44+00:00\",\"dateModified\":\"2025-01-09T10:18:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/\"},\"wordCount\":899,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png\",\"articleSection\":[\"ITSM\",\"Trends\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/\",\"url\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/\",\"name\":\"De 4 st\u00f8rste ITSM-trends i 2024\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png\",\"datePublished\":\"2024-01-10T07:00:44+00:00\",\"dateModified\":\"2025-01-09T10:18:55+00:00\",\"description\":\"Hvilke ITSM-tendenser kommer til at pr\u00e6ge 2024? Og hvordan vil de p\u00e5virke den m\u00e5de, du arbejder p\u00e5? F\u00e5 svaret i dette blogindl\u00e6g!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#primaryimage\",\"url\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png\",\"contentUrl\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png\",\"width\":1200,\"height\":600},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.topdesk.com\/da\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"De 4 st\u00f8rste ITSM-trends i 2024\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#website\",\"url\":\"https:\/\/www.topdesk.com\/da\/\",\"name\":\"TOPdesk\",\"description\":\"Brugervenlig service management og ticketing software. TOPdesk hj\u00e6lper 4000+ virksomheder verden over med at supportere deres kunder. SaaS eller On-premise.\",\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.topdesk.com\/da\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#organization\",\"name\":\"TOPdesk\",\"url\":\"https:\/\/www.topdesk.com\/da\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/TOPdesk_RGB_Logo.svg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/TOPdesk_RGB_Logo.svg\",\"width\":1,\"height\":1,\"caption\":\"TOPdesk\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TOPdesk\/\",\"https:\/\/x.com\/topdesk\",\"https:\/\/www.instagram.com\/topdeskuk\/\",\"https:\/\/www.linkedin.com\/company\/topdesk\/\",\"https:\/\/www.youtube.com\/user\/topdesk\",\"https:\/\/en.wikipedia.org\/wiki\/TOPdesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/d5c66687e696681558408f7365411160\",\"name\":\"Camille\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"caption\":\"Camille\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"De 4 st\u00f8rste ITSM-trends i 2024","description":"Hvilke ITSM-tendenser kommer til at pr\u00e6ge 2024? Og hvordan vil de p\u00e5virke den m\u00e5de, du arbejder p\u00e5? F\u00e5 svaret i dette blogindl\u00e6g!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/","og_locale":"en_US","og_type":"article","og_title":"De 4 st\u00f8rste ITSM-trends i 2024","og_description":"Hvilke ITSM-tendenser kommer til at pr\u00e6ge 2024? Og hvordan vil de p\u00e5virke den m\u00e5de, du arbejder p\u00e5? F\u00e5 svaret i dette blogindl\u00e6g!","og_url":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/","og_site_name":"T2 TOPdesk - DA","article_publisher":"https:\/\/www.facebook.com\/TOPdesk\/","article_published_time":"2024-01-10T07:00:44+00:00","article_modified_time":"2025-01-09T10:18:55+00:00","og_image":[{"width":1200,"height":600,"url":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png","type":"image\/png"}],"author":"Camille","twitter_card":"summary_large_image","twitter_title":"De 4 st\u00f8rste ITSM-trends i 2024 | Bedre support, glade kunder | TOPdesk","twitter_creator":"@topdesk","twitter_site":"@topdesk","twitter_misc":{"Written by":"Camille","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#article","isPartOf":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/"},"author":{"name":"Camille","@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/d5c66687e696681558408f7365411160"},"headline":"De 4 st\u00f8rste ITSM-trends i 2024","datePublished":"2024-01-10T07:00:44+00:00","dateModified":"2025-01-09T10:18:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/"},"wordCount":899,"publisher":{"@id":"https:\/\/www.topdesk.com\/da\/#organization"},"image":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png","articleSection":["ITSM","Trends"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/","url":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/","name":"De 4 st\u00f8rste ITSM-trends i 2024","isPartOf":{"@id":"https:\/\/www.topdesk.com\/da\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#primaryimage"},"image":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png","datePublished":"2024-01-10T07:00:44+00:00","dateModified":"2025-01-09T10:18:55+00:00","description":"Hvilke ITSM-tendenser kommer til at pr\u00e6ge 2024? Og hvordan vil de p\u00e5virke den m\u00e5de, du arbejder p\u00e5? F\u00e5 svaret i dette blogindl\u00e6g!","breadcrumb":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#primaryimage","url":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png","contentUrl":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/blog-header_ITSM-trends-2024_.png","width":1200,"height":600},{"@type":"BreadcrumbList","@id":"https:\/\/www.topdesk.com\/da\/blog\/de-4-stoerste-itsm-trends-i-2024\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.topdesk.com\/da\/"},{"@type":"ListItem","position":2,"name":"De 4 st\u00f8rste ITSM-trends i 2024"}]},{"@type":"WebSite","@id":"https:\/\/www.topdesk.com\/da\/#website","url":"https:\/\/www.topdesk.com\/da\/","name":"TOPdesk","description":"Brugervenlig service management og ticketing software. TOPdesk hj\u00e6lper 4000+ virksomheder verden over med at supportere deres kunder. SaaS eller On-premise.","publisher":{"@id":"https:\/\/www.topdesk.com\/da\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.topdesk.com\/da\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.topdesk.com\/da\/#organization","name":"TOPdesk","url":"https:\/\/www.topdesk.com\/da\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/logo\/image\/","url":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/TOPdesk_RGB_Logo.svg","contentUrl":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/TOPdesk_RGB_Logo.svg","width":1,"height":1,"caption":"TOPdesk"},"image":{"@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TOPdesk\/","https:\/\/x.com\/topdesk","https:\/\/www.instagram.com\/topdeskuk\/","https:\/\/www.linkedin.com\/company\/topdesk\/","https:\/\/www.youtube.com\/user\/topdesk","https:\/\/en.wikipedia.org\/wiki\/TOPdesk"]},{"@type":"Person","@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/d5c66687e696681558408f7365411160","name":"Camille","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","caption":"Camille"}}]}},"_links":{"self":[{"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/posts\/15303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/users\/379"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/comments?post=15303"}],"version-history":[{"count":5,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/posts\/15303\/revisions"}],"predecessor-version":[{"id":15403,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/posts\/15303\/revisions\/15403"}],"acf:post":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/person\/17394"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/media\/15306"}],"wp:attachment":[{"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/media?parent=15303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}