{"id":21981,"date":"2024-12-25T07:00:33","date_gmt":"2024-12-25T06:00:33","guid":{"rendered":"https:\/\/www.topdesk.com\/da\/?p=21981"},"modified":"2024-09-19T13:54:04","modified_gmt":"2024-09-19T11:54:04","slug":"itsm-best-practices","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/","title":{"rendered":"5 ITSM best practices til din servicedesk"},"content":{"rendered":"

ITSM<\/a> er en forkortelse for IT Service Management. Det er et s\u00e6t systemer og processer, som organisationer bruger til at forbedre den m\u00e5de, de administrerer deres it-services p\u00e5. ITSM fokuserer p\u00e5 at tilpasse it-services til forretningsm\u00e5lene samt \u00f8ge kundetilfredsheden ved at foretage l\u00f8bende forbedringer.<\/strong><\/p>\n

Hvad er ITSM best practices – og hvorfor er de vigtige?<\/h2>\n

En ITSM best practice er en anbefaling af, hvordan en opgave eller proces inden for ITSM skal gribes an. Per definition er en best practice mere end bare en mavefornemmelse. ITSM best practices er baseret p\u00e5 erfaring, ekspertindsigt eller dokumenterede resultater.<\/p>\n

N\u00e5r du forbedrer ITSM i din organisation, er det v\u00e6rd at have best practices i tankerne af flere grunde:<\/p>\n

Effektivitet:<\/strong> Best practices giver en plan for dine processer og opgaver, s\u00e5 du ikke beh\u00f8ver at starte fra bunden eller spilde tid p\u00e5 at genopfinde den dybe tallerken.<\/p>\n

Compliance: <\/strong>ITSM best practices er ofte baseret p\u00e5 industristandarder, s\u00e5 du kan v\u00e6re sikker p\u00e5, at du opfylder juridiske eller lovgivningsm\u00e6ssige krav inden for it.<\/p>\n

Kontinuerlig forbedring:<\/strong> De fleste ITSM best practices er skabt med tanke p\u00e5 l\u00f8bende forbedringer. Ved at implementere eller l\u00e5ne best practices kan din it-afdeling kontinuerligt blive ved med at styrke serviceleverancen.<\/p>\n

Fun fact:<\/em><\/strong> Hos TOPdesk er vi s\u00e5 store fans af ITSM best practices, at vi selv har opfundet et udtryk for det: Best Practice Service Management<\/a>, eller kort sagt BPSM. F\u00e5 vores gratis BPSM guide lige her. <\/a><\/p>\n

Kort sagt g\u00f8r ITSM best practices dine it-services mere p\u00e5lidelige, sikre og effektive. ITSM best practices giver din servicedesk et st\u00e6rkt fundament for iterative forbedringer eller eksperimenter.<\/p>\n

Uanset om du er ny i ITSM-verdenen eller har arbejdet med det i \u00e5revis, s\u00e5 f\u00e5r du her 5 ITSM-best practices, som enhver servicedesk b\u00f8r kende:<\/p>\n

ITSM best practice 1: F\u00e5 styr p\u00e5 dine foresp\u00f8rgsler med Incident Management<\/h2>\n

Incident Management er en vigtig ITIL-proces (Information Technology Infrastructure Library),<\/a> som fokuserer p\u00e5 at afhj\u00e6lpe forstyrrelser, s\u00e5 organisationens drift kan komme tilbage p\u00e5 sporet s\u00e5 hurtigt som muligt. For mange it-afdelinger kan implementering af Incident Management v\u00e6re f\u00f8rste skridt i retningen af at levere mere gnidningsl\u00f8se og hurtigere services.<\/p>\n

Her er nogle af vores bedste tips til et godt Incident Management:<\/p>\n

Log alt, smartere<\/h3>\n

S\u00f8rg for at registrere alle sager i \u00e9t v\u00e6rkt\u00f8j, uanset hvor meget det haster. Registrering af sager g\u00f8r det ikke bare lettere at holde styr p\u00e5 dine anmodninger – det kan ogs\u00e5 give vigtige data til at spotte tendenser og rapportere om din servicedesks performance p\u00e5 l\u00e6ngere sigt.<\/p>\n

Med et klart overblik over, hvordan din servicedesk klarer sig, kan du foretage forbedringer baseret p\u00e5 data i stedet for g\u00e6tv\u00e6rk.<\/p>\n

Invester i en vidensbase<\/h3>\n

Din vidensbase<\/a> er det sted, hvor din it-servicedesks kollektive viden bor, organiseret og kategoriseret. Ved hj\u00e6lp af vidensartikler kan dine servicedesk-medarbejdere hurtigt l\u00f8se sager uden at skulle bede om hj\u00e6lp. Du kan endda g\u00f8re din vidensbase tilg\u00e6ngelig for dine slutbrugere, s\u00e5 de selv kan finde svar p\u00e5 almindelige problemer. Ud over at g\u00f8re slutbrugerne mere selvhjulpne har det vist sig, at en investering i Knowledge Management<\/a> reducerer l\u00f8sningstiden med op til 20 %.<\/p>\n

S\u00f8rg for, at dine servicedesk-medarbejdere registrerer oplysninger i en vidensbase, hver gang de l\u00f8ser en ny sagstype, s\u00e5 dit team ikke beh\u00f8ver at genopfinde den dybe tallerken hver gang.<\/p>\n

Reducer dine indkommende h\u00e6ndelser med Problem Management<\/h3>\n

Mens Incident Management fokuserer p\u00e5 at l\u00f8se problemer, n\u00e5r de opst\u00e5r, giver Problem Management dig mulighed for at finde den grundl\u00e6ggende \u00e5rsag til dine h\u00e6ndelser. T\u00e6nk proaktivt i stedet for reaktivt. Det er helt sikkert en investering i tid og ressourcer – men du vil spare endnu mere tid og ressourcer i det lange l\u00f8b.<\/p>\n

Se vores 5 bedste praksisser for Problem Management i denne blog. <\/a><\/p>\n

ITSM best practice 2: Brug it-frameworks – men lad dem ikke holde dig tilbage<\/h2>\n

Frameworks som ITIL kommer med nogle nyttige anbefalinger om IT Service Management: Din servicedesk b\u00f8r lukke sager til tiden, holde kommunikationen konsistent og foretage forbedringer baseret p\u00e5 kundefeedback. Det er et godt udgangspunkt at basere sin serviceleverance p\u00e5. Men for at sikre, at ITIL fungerer for din organisation, er du n\u00f8dt til at v\u00e6re selektiv med hensyn til, hvilke aspekter af retningslinjerne du anvender i dit ITSM. T\u00e6nk over det: Ville det for eksempel virkelig v\u00e6re v\u00e6rd at fordoble din servicedesks arbejdsbyrde for at overholde ITIL-retningslinjerne?<\/p>\n

Ved at have en mere agil tilgang<\/a> og bruge ITIL som en ramme, snarere end et regels\u00e6t,<\/a> kan du sikre dig, at det fungerer til de unikke krav i din organisation – uden at spilde un\u00f8dvendig tid og ressourcer p\u00e5 at fors\u00f8ge at f\u00f8lge ITIL\u2019s framwok til punkt og prikke.<\/p>\n

ITSM best practice 3: Automatiser tilbagevendende opgaver<\/h2>\n

Tilbagevendende opgaver er enhver it-professionels forbandelse. De tager en masse tid og kr\u00e6fter, som kunne v\u00e6re brugt p\u00e5 mere givende, kundefokuseret arbejde. If\u00f8lge en nylig unders\u00f8gelse siger 58% af organisationerne, at deres it-team bruger mere end 5 timer om ugen p\u00e5 tilbagevendende opgaver<\/a> – det er mere end 6,5 uger om \u00e5ret! Ved at automatisere enkle, gentagne opgaver<\/a>, s\u00e5som nulstilling af adgangskoder<\/a>, sparer du ikke bare dine servicedesk-medarbejdere for hovedpine. Du sparer en hel masse tid og penge.<\/p>\n

ITSM best practice 4: Shift left og styrk slutbrugerne med selvbetjening<\/h2>\n

Shift left<\/a> handler om at bringe din servicedesks viden t\u00e6ttere p\u00e5 dine kunder for at g\u00f8re dem mere selvhjulpne. Med en selvbetjeningsportal (SSP)<\/a> kan kunderne til enhver tid oprette deres egne anmodninger og tjekke status for deres anmodning p\u00e5 portalen. Og med en robust vidensbase lige ved h\u00e5nden kan de endda finde en l\u00f8sning p\u00e5 deres problem uden at bede din servicedesk om hj\u00e6lp.<\/p>\n

ITSM best practice 5: Start i det sm\u00e5 og gentag<\/h2>\n

N\u00e5r det drejer sig om ITSM, er det vigtigt at have den rigtige indstilling. Alt for mange it-afdelinger er bange for at justere deres services, fordi de tror, at hvis de foretager en \u00e6ndring, skal de g\u00f8re det perfekt fra starten. Det er forst\u00e5eligt, da det kan v\u00e6re en stor mundfuld at foretage store \u00e6ndringer. For ikke at n\u00e6vne dyrt.<\/p>\n

Men den afledte effekt af denne tilgang til forandring er ikke konstruktiv. Den f\u00f8rer til manglende innovation, hvilket g\u00f8r det n\u00e6sten umuligt at leve op til kundernes forventninger og skiftende forretningsbehov.<\/p>\n

Hvad er l\u00f8sningen? Start i det sm\u00e5. Vi anbefaler, at du f\u00f8rst fokuserer p\u00e5 at implementere de \u00e6ndringer, der kr\u00e6ver mindst indsats og har st\u00f8rst effekt.<\/p>\n

Ved at v\u00e6lge en iterativ tilgang til ITSM fjerner du noget af presset for at g\u00f8re det perfekt f\u00f8rste gang. Og det g\u00f8r det til geng\u00e6ld lettere for dit team at innovere, tilpasse sig skiftende forretningsbehov og holde trit med den teknologiske udvikling.<\/p>\n

Er du klar til at oms\u00e6tte ITSM best practices til handling?<\/h2>\n

N\u00e5r du skal forbedre dine services, skal du have et service management-v\u00e6rkt\u00f8j, der arbejder med dig, ikke imod dig. TOPdesks ITSM-v\u00e6rkt\u00f8j<\/a> er baseret p\u00e5 best practice service management, hvilket betyder, at du hurtigt kan oprette standardprocesser til alle de kedelige opgaver, s\u00e5 dine operat\u00f8rer ikke l\u00e6ngere drukner i anmodninger. I stedet kan de begynde at udf\u00f8re det arbejde, som dine slutbrugere eftersp\u00f8rger.<\/p>\n

Vores l\u00f8sning er fuldt ud tilpasset til ITIL og underst\u00f8tter Incident Management, Problem Management, Change Management og meget mere, s\u00e5 det er nemt at komme i gang med at optimere dine processer. Og med avancerede funktioner til at analysere og rapportere om din servicedesks performance er TOPdesk den ideelle l\u00f8sning til servicedesken, der \u00f8nsker at foretage l\u00f8bende serviceforbedringer.<\/p>\n","protected":false},"excerpt":{"rendered":"

ITSM er en forkortelse for IT Service Management. Det er et s\u00e6t systemer og processer, som organisationer bruger til at forbedre den m\u00e5de, de administrerer deres it-services p\u00e5. ITSM fokuserer p\u00e5 at tilpasse it-services til forretningsm\u00e5lene samt \u00f8ge kundetilfredsheden ved at foretage l\u00f8bende forbedringer.<\/p>\n","protected":false},"author":1,"featured_media":21987,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-21981","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":{"title":"Oplev vores ITSM software","url":"https:\/\/www.topdesk.com\/da\/itsm-software\/","target":""},"toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n5 ITSM best practices til din servicedesk<\/title>\n<meta name=\"description\" content=\"F\u00e5r din servicedesk mest muligt ud af dit IT Service Management? Oplev TOPdesks top 5 ITSM best practices og optim\u00e9r din servicelevering.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 ITSM best practices til din servicedesk | Bedre support, glade kunder | TOPdesk\" \/>\n<meta property=\"og:description\" content=\"F\u00e5r din servicedesk mest muligt ud af dit IT Service Management? Oplev TOPdesks top 5 ITSM best practices og optim\u00e9r din servicelevering.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/\" \/>\n<meta property=\"og:site_name\" content=\"T2 TOPdesk - DA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-25T06:00:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Timon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Timon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/\"},\"author\":{\"name\":\"Timon\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916\"},\"headline\":\"5 ITSM best practices til din servicedesk\",\"datePublished\":\"2024-12-25T06:00:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/\"},\"wordCount\":1316,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/\",\"url\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/\",\"name\":\"5 ITSM best practices til din servicedesk\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg\",\"datePublished\":\"2024-12-25T06:00:33+00:00\",\"description\":\"F\u00e5r din servicedesk mest muligt ud af dit IT Service Management? Oplev TOPdesks top 5 ITSM best practices og optim\u00e9r din servicelevering.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#primaryimage\",\"url\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.topdesk.com\/da\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 ITSM best practices til din servicedesk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#website\",\"url\":\"https:\/\/www.topdesk.com\/da\/\",\"name\":\"TOPdesk\",\"description\":\"Brugervenlig service management og ticketing software. TOPdesk hj\u00e6lper 4000+ virksomheder verden over med at supportere deres kunder. SaaS eller On-premise.\",\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.topdesk.com\/da\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#organization\",\"name\":\"TOPdesk\",\"url\":\"https:\/\/www.topdesk.com\/da\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/TOPdesk_RGB_Logo.svg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/TOPdesk_RGB_Logo.svg\",\"width\":1,\"height\":1,\"caption\":\"TOPdesk\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TOPdesk\/\",\"https:\/\/x.com\/topdesk\",\"https:\/\/www.instagram.com\/topdeskuk\/\",\"https:\/\/www.linkedin.com\/company\/topdesk\/\",\"https:\/\/www.youtube.com\/user\/topdesk\",\"https:\/\/en.wikipedia.org\/wiki\/TOPdesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916\",\"name\":\"Timon\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1fac7dde1292f6d6d9f0a1a1cb50176a90d95f13cc97c2dc977b11e0787668c8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1fac7dde1292f6d6d9f0a1a1cb50176a90d95f13cc97c2dc977b11e0787668c8?s=96&d=mm&r=g\",\"caption\":\"Timon\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 ITSM best practices til din servicedesk","description":"F\u00e5r din servicedesk mest muligt ud af dit IT Service Management? Oplev TOPdesks top 5 ITSM best practices og optim\u00e9r din servicelevering.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/","og_locale":"en_US","og_type":"article","og_title":"5 ITSM best practices til din servicedesk | Bedre support, glade kunder | TOPdesk","og_description":"F\u00e5r din servicedesk mest muligt ud af dit IT Service Management? Oplev TOPdesks top 5 ITSM best practices og optim\u00e9r din servicelevering.","og_url":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/","og_site_name":"T2 TOPdesk - DA","article_publisher":"https:\/\/www.facebook.com\/TOPdesk\/","article_published_time":"2024-12-25T06:00:33+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg","type":"image\/jpeg"}],"author":"Timon","twitter_card":"summary_large_image","twitter_creator":"@topdesk","twitter_site":"@topdesk","twitter_misc":{"Written by":"Timon","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#article","isPartOf":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/"},"author":{"name":"Timon","@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916"},"headline":"5 ITSM best practices til din servicedesk","datePublished":"2024-12-25T06:00:33+00:00","mainEntityOfPage":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/"},"wordCount":1316,"publisher":{"@id":"https:\/\/www.topdesk.com\/da\/#organization"},"image":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/","url":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/","name":"5 ITSM best practices til din servicedesk","isPartOf":{"@id":"https:\/\/www.topdesk.com\/da\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#primaryimage"},"image":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg","datePublished":"2024-12-25T06:00:33+00:00","description":"F\u00e5r din servicedesk mest muligt ud af dit IT Service Management? Oplev TOPdesks top 5 ITSM best practices og optim\u00e9r din servicelevering.","breadcrumb":{"@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#primaryimage","url":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg","contentUrl":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/ITSM-best-practices-2.jpg","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/www.topdesk.com\/da\/blog\/itsm-best-practices\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.topdesk.com\/da\/"},{"@type":"ListItem","position":2,"name":"5 ITSM best practices til din servicedesk"}]},{"@type":"WebSite","@id":"https:\/\/www.topdesk.com\/da\/#website","url":"https:\/\/www.topdesk.com\/da\/","name":"TOPdesk","description":"Brugervenlig service management og ticketing software. TOPdesk hj\u00e6lper 4000+ virksomheder verden over med at supportere deres kunder. SaaS eller On-premise.","publisher":{"@id":"https:\/\/www.topdesk.com\/da\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.topdesk.com\/da\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.topdesk.com\/da\/#organization","name":"TOPdesk","url":"https:\/\/www.topdesk.com\/da\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/logo\/image\/","url":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/TOPdesk_RGB_Logo.svg","contentUrl":"https:\/\/www.topdesk.com\/da\/wp-content\/media\/sites\/43\/TOPdesk_RGB_Logo.svg","width":1,"height":1,"caption":"TOPdesk"},"image":{"@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TOPdesk\/","https:\/\/x.com\/topdesk","https:\/\/www.instagram.com\/topdeskuk\/","https:\/\/www.linkedin.com\/company\/topdesk\/","https:\/\/www.youtube.com\/user\/topdesk","https:\/\/en.wikipedia.org\/wiki\/TOPdesk"]},{"@type":"Person","@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916","name":"Timon","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/da\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1fac7dde1292f6d6d9f0a1a1cb50176a90d95f13cc97c2dc977b11e0787668c8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1fac7dde1292f6d6d9f0a1a1cb50176a90d95f13cc97c2dc977b11e0787668c8?s=96&d=mm&r=g","caption":"Timon"}}]}},"_links":{"self":[{"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/posts\/21981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/comments?post=21981"}],"version-history":[{"count":10,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/posts\/21981\/revisions"}],"predecessor-version":[{"id":22047,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/posts\/21981\/revisions\/22047"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/media\/21987"}],"wp:attachment":[{"href":"https:\/\/www.topdesk.com\/da\/wp-json\/wp\/v2\/media?parent=21981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}